Restructuring

12 Months Ended

Dec. 31, 2025

Restructuring and Related Activities [Abstract]

LivePerson has undertaken several restructuring initiatives to realign the Company’s cost structure with its current business model, a changing competitive environment and changes in the Company’s commercial performance. In September 2025, the Company initiated a new restructuring plan (the “2025 Restructuring Plan”) to reduce cash expenditures to align with the Company’s current commercial performance, resulting in a charge of $11.7 million for the year ended December 31, 2025. The Company recognized restructuring costs of $11.1 million and $22.7 million during the years ended December 31, 2024 and 2023, respectively. Such costs primarily include severance and other compensation costs and are recorded in Restructuring costs in the consolidated statements of operations. The 2024 and 2025 restructuring activities were considered to be substantially completed in their respective years.

The following table presents the detail of the liability for the Company’s restructuring costs, which is included in Accrued expenses and other current liabilities in the consolidated balance sheets as of December 31, 2025 and 2024:


	December 31,
	2025		2024

	(In thousands)
Balance, beginning of year	$	3,028	$	2,076
Severance and other associated costs	11,667		12,356
IT contract termination reversals, net	—		(1,217)
Cash payments	(13,308)		(10,187)
Balance, end of year	$	1,387	$	3,028

The following table presents the detail of expenses for the Company’s restructuring costs for the periods presented:


	Year Ended December 31,
	2025		2024		2023

	(In thousands)
Severance and other associated costs	$	11,667	$	12,356	$	16,920
IT contract termination (reversals) costs, net	—		(1,217)		5,744
Total restructuring costs	$	11,667	$	11,139	$	22,664

LIVEPERSON INC 10-K/A