UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549

FORM 10-Q

(Mark One)
⌧	QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the quarterly period ended June 30, 2020
For the quarterly period ended September 30, 2020

◻	TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the transition period from to to

Commission File Number: 333-231069

CCF HOLDINGS LLC

(Exact name of registrant as specified in its charter)

Ohio

(State or other jurisdiction of

incorporation or organization)

83-2704255

(IRS Employer

Identification No.)

5165 Emerald Parkway, Suite 100, Dublin, Ohio

(Address of principal executive offices)

43017

(Zip Code)

(800) 837-0381

(Registrant’s telephone number, including area code)

(Former name, former address and former fiscal year, if changed since last report)

Securities Registered pursuant to Section 12(b) of the Act: none

Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes ⌧ No ◻

Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit such files). Yes ⌧ No ◻

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company, or an emerging growth company. See the definitions of “large accelerated filer,” “accelerated filer,” “smaller reporting company,” and “emerging growth company” in Rule 12b-2 of the Exchange Act.


Large accelerated filer ◻		Accelerated filer ◻

Non-accelerated filer ⌧		Smaller reporting company ◻
		Emerging growth company ⌧

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. ◻

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12-b-2 of the Act.) Yes ◻ No ⌧

There is no market for the registrant’s equity. As of ~~June~~September 30, 2020, there were 992,857 units outstanding.

Table of Contents

CCF Holdings LLC and Subsidiaries

Form 10-Q for the Quarterly Period Ended ~~June~~September 30, 2020

Table of Contents


		Page
	Financial Information

Item 1.	Financial Statements

	Consolidated Balance Sheets as of ~~June~~September 30, 2020 (unaudited) and December 31, 2019 (unaudited)	3

	Consolidated Statements of Operations and Comprehensive Income for the three months and ~~six~~nine months ended ~~June~~September 30, 2020 (unaudited) and ~~June~~September 30, 2019 (unaudited)	4

	Consolidated Statements of Members’ Equity for the three months and ~~six~~nine months ended ~~June~~September 30, 2020 (unaudited) and ~~June~~September 30, 2019 (unaudited)	5

	Consolidated Statements of Cash Flows for the ~~six~~nine months ended ~~June~~September 30, 2020 (unaudited) and ~~June~~September 30, 2019 (unaudited)	6

	Notes to unaudited Consolidated Financial Statements	7-26

Item 2.	Management’s Discussion and Analysis of Financial Condition and Result of Operations	27-4645

Item 3.	Quantitative and Qualitative Disclosures about Market Risk	4645

Item 4.	Controls and Procedures	46

Part II	Other Information	4746

Item 1.	Legal Proceedings	4746

Item 1A.	Risk Factors	4746-48

Item 6.	Exhibits	4948

	Signatures	5049

Table of Contents

CCF Holdings LLC and Subsidiaries

Consolidated Balance Sheets

~~June~~September 30, 2020 and December 31, 2019

(In thousands, except share data)

(unaudited)


	~~June~~September 30,		December 31,
	2020		2019
Assets
Current Assets
Cash and cash equivalents	$	7460,~~362~~023	$	49,016
Restricted cash		43,~~090~~650		6,090
Finance receivables, net of allowance for loan losses of $10,278 and $12,869		42,173		79,692
Finance receivables, net of allowance for loan losses of $10,731 and $12,869		47,395		79,692
Card related pre-funding and receivables		~~843~~796		970
Other current assets		6,~~350~~695		10,273
Total current assets		~~127~~118,~~818~~559		146,041
Noncurrent Assets
Finance receivables, net of allowance for loan losses of $321 and $959		563		2,303
Finance receivables, net of allowance for loan losses of $269 and $959		531		2,303
Property, leasehold improvements and equipment, net		3431,~~068~~391		40,577
Right of use assets - operating leases		3733,~~022~~967		36,728
Goodwill		—		11,288
Other intangible assets		2,~~422~~309		2,650
Security deposits		3,~~500~~596		7,238
Total assets	$	~~205~~190,~~393~~353	$	246,825
Liabilities and Members' Equity
Current Liabilities
Accounts payable and accrued liabilities	$	26,~~369~~278	$	30,195
Money orders payable		45,~~957~~496		9,448
Accrued interest		210,~~530~~182		2,544
Current portion of operating lease obligation		13,~~040~~977		12,878
Current portion of subsidiary notes payable, net of deferred issuance cost of $1,408 and $1		68,578		127
Current portion of subsidiary notes payable, net of deferred issuance cost of $984 and $1		68,987		127
Deferred revenue		2,535		2,535
Total current liabilities		~~118~~127,~~009~~455		57,727
Noncurrent Liabilities
Deferred payroll taxes		~~768~~1,831		—
Operating lease obligation		2522,~~169~~530		24,403
Subsidiary notes payable, net of deferred issuance costs of $-0- and $372		~~681~~665		74,231
Secured notes payable		40,000		40,000
Senior PIK notes, at fair value		1617,~~553~~070		74,243
Deferred revenue		~~1,184~~550		2,451
Total liabilities		~~202~~210,~~364~~101		273,055
Commitments and Contingencies
Members' Equity
Common units, par value $-0- per unit, 850,000 Class A and 142,857 Class B authorized and outstanding units at June 30, 2020 and December 31, 2019		870		870
Common units, par value $-0- per unit, 850,000 Class A and 142,857 Class B authorized and outstanding units at September 30, 2020 and December 31, 2019		870		870
Retained deficit		(96118,~~186~~446)		(51,208)
Accumulated other comprehensive income		9897,~~345~~828		24,108
Total members' equity (deficit)		3(19,~~029~~748)		(26,230)
Total liabilities and members' equity	$	~~205~~190,~~393~~353	$	246,825

See Notes to Unaudited Consolidated Financial Statements.

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CCF Holdings LLC and Subsidiaries

Consolidated Statements of Operations and Comprehensive Income

Three Months and ~~Six~~Nine Months Ended ~~June~~September 30, 2020 and 2019

(In thousands)

(Unaudited)

Three Months Ended

~~Six~~Nine Months Ended

~~June~~September 30,

2020

2019

2020

2019

Revenues:

Finance receivable fees

2527,~~993~~124

4651,~~633~~051

7097,~~508~~632

95146,~~462~~513

Credit service fees

2,~~039~~938

1612,~~688~~579

710,~~675~~613

3447,~~794~~373

Check cashing fees

1413,~~147~~649

1213,~~774~~292

2942,~~336~~986

2538,~~294~~586

Card fees

2,~~906~~734

2,~~681~~686

58,~~399~~133

58,~~896~~582

Other

67,~~590~~471

35,~~717~~285

1422,~~736~~206

712,~~543~~828

Total revenues

5153,~~675~~916

8284,~~493~~893

~~127~~181,~~654~~570

~~168~~253,~~989~~882

Operating expenses:

Salaries

1214,~~759~~251

1718,~~396~~093

2943,~~622~~872

3452,~~242~~335

Provision for loan losses

58,~~700~~866

2531,~~346~~317

2534,~~429~~295

4677,~~632~~949

Occupancy

8,~~373~~821

8,~~409~~931

1725,~~149~~970

1625,~~947~~877

Advertising and marketing

12,~~504~~728

~~795~~1,087

25,~~314~~042

12,~~572~~659

Depreciation and amortization

43,~~066~~729

5,~~147~~406

812,~~646~~375

1318,~~352~~758

Other

7,~~600~~325

7,~~158~~279

1623,~~078~~404

1421,~~151~~431

Total operating expenses

4045,~~002~~720

6472,~~251~~113

99144,~~238~~958

~~126~~199,~~896~~009

Operating gross profit

118,~~673~~196

1812,~~242~~780

2836,~~416~~612

4254,~~093~~873

Corporate and other expenses:

Corporate expenses

1516,~~615~~387

17,~~538~~907

3350,~~830~~216

3452,~~637~~544

Depreciation and amortization

~~883~~900

1,~~467~~430

12,~~840~~740

24,~~948~~378

Interest expense, net

1213,~~961~~362

1112,~~875~~259

2639,~~160~~523

2335,~~261~~520

Goodwill impairment

—

11,288

—

Total corporate and other expenses

2930,~~459~~649

3031,~~880~~596

73103,~~118~~767

6092,~~846~~442

Loss from continuing operations, before tax

(1722,~~786~~453)

(1218,~~638~~816)

(4467,~~702~~155)

(1837,~~753~~569)

Provision for income taxes

218

276

Provision for (benefit from) income taxes

(193)

Net loss

(1822,~~004~~260)

(1218,~~642~~822)

(4467,~~978~~238)

(1837,~~770~~592)

Other comprehensive income (loss):

Change in fair value of senior PIK notes

~~36,664~~(517)

96,~~492~~637

7473,~~237~~720

(51,~~153)~~484

Other comprehensive income (loss):

~~36,664~~(517)

96,~~492~~637

7473,~~237~~720

(51,~~153)~~484

Comprehensive income (loss)

18(22,~~660~~777)

(312,~~150~~185)

296,~~259~~482

(2336,~~923~~108)

See Notes to Unaudited Consolidated Financial Statements.

Table of Contents

CCF Holdings LLC and Subsidiaries

Consolidated Statements of Members’ Equity

Three Months and ~~Six~~Nine Months Ended ~~June~~September 30, 2020 and 2019

(Dollars in thousands)

(Unaudited)


	Three Months Ended ~~June~~September 30, 2020
									Accumulated
									Other
	Class A Units			Class B Units			Retained		Comprehensive
	Shares	Amount		Shares	Amount		Deficit		Income		Total

Balance, March 31, 2020	850,000	$	740	142,857	$	130	$	(78,182)	$	61,681	$	(15,631)
Net loss	—		—	—		—		(18,004)		—		(18,004)
Change in fair value of senior PIK notes	—		—	—		—		—		36,664		36,664
Balance, June 30, 2020	850,000	$	740	142,857	$	130	$	(96,186)	$	98,345	$	3,029
Net loss	—		—	—		—		(22,260)		—		(22,260)
Change in fair value of senior PIK notes	—		—	—		—		—		(517)		(517)
Balance, September 30, 2020	850,000	$	740	142,857	$	130	$	(118,446)	$	97,828	$	(19,748)

	Three Months Ended ~~June~~September 30, 2019
									Accumulated
									Other
	Class A Units			Class B Units			Retained		Comprehensive
	Shares	Amount		Shares	Amount		Deficit		Income (Loss)		Total

Balance, March 31, 2019	850,000	$	740	142,857	$	130	$	(4,492)	$	(8,010)	$	(11,632)
Net loss	—		—	—		—		(12,642)		—		(12,642)
Change in fair value of senior PIK notes	—		—	—		—		—		9,492		9,492
Balance, June 30, 2019	850,000	$	740	142,857	$	130	$	(17,134)	$	1,482	$	(14,782)
Net loss	—		—	—		—		(18,822)		—		(18,822)
Change in fair value of senior PIK notes	—		—	—		—		—		6,637		6,637
Balance, September 30, 2019	850,000	$	740	142,857	$	130	$	(35,956)	$	8,119	$	(26,967)

	~~Six~~Nine Months Ended ~~June~~September 30, 2020
									Accumulated
									Other
	Class A Units			Class B Units			Retained		Comprehensive
	Shares	Amount		Shares	Amount		Deficit		Income		Total

Balance, December 31, 2019	850,000	$	740	142,857	$	130	$	(51,208)	$	24,108	$	(26,230)
Net loss	—		—	—		—		(4467,~~978~~238)		—		(4467,~~978~~238)
Change in fair value of senior PIK notes	—		—	—		—		—		7473,~~237~~720		7473,~~237~~720
Balance, June 30, 2020	850,000	$	740	142,857	$	130	$	(96,186)	$	98,345	$	3,029
Balance, September 30, 2020	850,000	$	740	142,857	$	130	$	(118,446)	$	97,828	$	(19,748)

	~~Six~~Nine Months Ended ~~June~~September 30, 2019
									Accumulated
							Retained		Other
	Class A Units			Class B Units			Earnings		Comprehensive
	Shares	Amount		Shares	Amount		(Deficit)		Income (Loss)		Total

Balance, December 31, 2018	850,000	$	740	150,000	$	130	$	1,636	$	6,635	$	9,141
Redemption of common units	—		—	(7,143)		—		—		—		—
Net loss	—		—	—		—		(1837,~~770~~592)		—		(1837,~~770~~592)
Change in fair value of senior PIK notes	—		—	—		—		—		(51,~~153)~~484		(51,~~153)~~484
Balance, June 30, 2019	850,000	$	740	142,857	$	130	$	(17,134)	$	1,482	$	(14,782)
Balance, September 30, 2019	850,000	$	740	142,857	$	130	$	(35,956)	$	8,119	$	(26,967)

See Notes to Unaudited Consolidated Financial Statements.

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CCF Holdings LLC and Subsidiaries

Consolidated Statements of Cash Flows

~~Six~~Nine Months Ended ~~June~~September 30, 2020 and 2019

(In thousands, Unaudited)


	~~Six~~Nine Months Ended
	~~June~~September 30,
	2020		2019
Cash flows from operating activities
Net loss	$	(4467,~~978~~238)	$	(1837,~~770~~592)
Adjustments to reconcile net loss to net cash provided by operating activities:
Provision for loan losses		2534,~~429~~295		4677,~~632~~949
Goodwill impairment		11,288		—
Loss on disposal of assets		~~840~~1,157		~~246~~320
Gain on sale of receivables		(207)		—
Depreciation		1014,~~265~~784		1622,~~082~~808
Amortization of deferred debt issuance costs		~~909~~1,333		~~392~~754
Amortization of intangibles		~~220~~330		~~217~~328
Non-cash interest on PIK notes		1625,~~621~~340		1423,~~955~~068
Right of use assets - operating leases		~~634~~1,987		1,~~013~~962
Changes in assets and liabilities:
Card related pre-funding and receivables		~~127~~174		(9274)
Other assets		7,~~669~~231		(103,~~894~~058)
Deferred revenue		(1,~~267~~901)		(1,~~267~~901)
Accrued interest		(881,155)		20(261)
Money orders payable		(43,~~491~~952)		(~~1,350~~262)
Lease termination payable		—		(387)
Deferred payroll taxes		~~768~~1,831		—
Accounts payable and accrued expenses		(3,~~826~~917)		82,~~161~~071
Net cash provided by operating activities		1921,~~913~~380		5485,~~958~~725
Cash flows from investing activities
Net receivables collected (originated)		12,669		(42,288)
Net receivables originated		(1,387)		(76,061)
Proceeds from sale of receivables		1,368		—
Purchase of leasehold improvements and equipment		(46,~~597~~756)		(24,~~666~~814)
Net cash provided by (used in) investing activities		9,440		(44,954)
Net cash used in investing activities		(6,775)		(80,875)
Cash flows from financing activities
Repurchase of secured notes		—		(2,000)
Payments on subsidiary note		(4,064)		(57)
Proceeds from subsidiary note		—		3,000
Debt issuance costs		(1,943)		(1,445)
Payments on subsidiary note		(4,095)		(77)
Net cash used in financing activities		(6,007)		(3,502)
Debt issuance costs		(1,943)		(1,475)
Net increase in cash and cash equivalents and restricted cash		23,346		6,502
Net cash used in financing activities		(6,038)		(552)
Net increase in cash and cash equivalents and restricted cash		8,567		4,298
Cash and cash equivalents and restricted cash:
Beginning		55,106		57,383
Ending	$	7863,~~452~~673	$	6361,~~885~~681


The following table reconciles cash and cash equivalents and restricted cash from the
Consolidated Balance Sheets to the above statements:
	December 31,
	2019		2018
Cash and cash equivalents	$	49,016	$	53,208
Restricted Cash		6,090		4,175
Total cash and cash equivalents and restricted cash	$	55,106	$	57,383

	~~June~~September 30,
	2020		2019
Cash and cash equivalents	$	7460,~~362~~023	$	5957,~~740~~511
Restricted Cash		43,~~090~~650		4,~~145~~170
Total cash and cash equivalents and restricted cash	$	7863,~~452~~673	$	6361,~~885~~681

See Notes to Unaudited Consolidated Financial Statements.

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CCF Holdings LLC and Subsidiaries

Notes to Unaudited Consolidated Financial Statements

(Dollars in thousands)

Note 1. Ownership, Nature of Business, and Significant Accounting Policies

Nature of business: CCF Holdings LLC (the “Company” or “CCF”) is a provider of alternative financial services to unbanked and under-banked consumers. The Company was formed in 2018 and succeeded to the business and operations of Community Choice Financial Inc.. The Company owned and operated ~~467~~452 retail locations in 12 states and was licensed to deliver similar financial services over the internet in 2827 states as of ~~June~~September 30, 2020. Through its network of retail locations and over the internet, the Company provides customers a variety of financial products and services, including secured and unsecured, short-term and medium-term consumer loans, check cashing, prepaid debit cards, and other services that address the specific needs of its individual customers.

As an “emerging growth company”, the Company is permitted to delay the adoption of new or revised accounting standards until such time as those standards apply to private companies. The Company has chosen to take advantage of the extended transition period for complying with new or revised accounting standards.

COVID-19 Pandemic: The 2019 novel coronavirus (“COVID-19”) has adversely affected, and will continue to adversely affect, economic activity globally, nationally, and locally. It is unknown the extent to which COVID-19 may spread, may have a destabilizing effect on financial and economic activity and may increasingly have the potential to negatively impact the Company’s and its customers’ costs, demand for the Company’s products and services, and the U.S. economy. These conditions could adversely affect the Company’s business, financial condition, and results of operations. Further, COVID-19 may result in health or other government authorities requiring the closure of the Company’s operations or businesses of the Company’s customers and suppliers, which could significantly disrupt the Company’s operations and the operations of the Company’s customers.

As ~~In response to the coronavirus, the Company had most~~ of ~~its~~September ~~corporate employees working remotely through June 29~~30, 2020, ~~and~~because ~~has~~of ~~restricted operating hours at certain retail locations to ensure~~ the ~~safety~~COVID-19 ~~or our employees and customers. As of June 30~~pandemic, ~~2020,~~ the Company had experienced a significant decline in portfolio levels and in the demand for its products and services~~, and portfolio levels have declined because of the COVID-19 pandemic~~. Declining portfolio levels will have a negative impact on operating profits and liquidity and will impact our ability to meet all debt financing and covenant obligations.

A summary of the Company’s significant accounting policies follows:

Basis of presentation: The accompanying interim unaudited consolidated financial statements of the Company have been prepared in accordance with the instructions to Form 10-Q and accounting principles generally accepted in the United States (“GAAP”) for interim financial information. They do not include all information and footnotes required by GAAP for complete financial statements. Although management believes that the disclosures are adequate to prevent the information from being misleading, the interim unaudited consolidated financial statements should be read in conjunction with the Company’s financial statements for the year ended December 31, ~~2019,~~2018 included in Amendment No. 1 to the Company’s annual report on Form 10-K for the year ended December 31, 2019 filed with the ~~Securities &~~SEC ~~Exchange Commission~~ on ~~March~~October 1220, 2020. All adjustments, consisting of normal recurring adjustments, considered necessary for a fair statement of the Company’s financial condition, have been included. The results for any interim period are not necessarily indicative of results to be expected for the year ending December 31, 2020.

On June 8, 2020, the Company received notice from its registered public accounting firm, RSM US LLP (“RSM”), that RSM resigned effective immediately due to an independence issue. RSM’s resignation was not due to any reason related to the Company’s or its predecessor’s financial reporting or accounting operations, policies, or practices. As a result of this independence issue, RSM stated that it had concluded that reliance should no longer be placed on (i) the audit report of RSM relating to the 2019 and 2018 financial statements of the Company and its predecessor, as applicable, included in the Company’s Annual Report on Form 10-K for the year ended December 31, 2019, (ii) the audit report of RSM relating to the financial statements of the Company and its predecessor, as applicable, for the period

Table of Contents

~~report of RSM relating to the financial statements of the Company and its predecessor, as applicable, for the period~~ December 13, 2018 (inception of the Company) through December 31, 2018 and for the predecessor period from January 1, 2018 through December 12, 2018 included in the Company’s Registration Statement on Form S-1, and (iii) its reviews of the Company’s interim financial information for the quarters ended March 31, June 30 and September 30, 2019 and March 31, 2020. The Company has engaged a new independent registered public accounting firm to audit and review the periods noted above, as applicable. Amendment No. 1 to the Company’s Annual Report on Form 10-K for the year ended December 31, 2019, and Amendment No. 1 to the Company’s Quarterly Report on Form 10-Q for the three months ended March 31, 2020, were both filed on October 20, 2020.

Reclassifications: Certain amounts reported in the 2019 consolidated financial statements have been reclassified to conform to classifications presented in the 2020 consolidated financial statements, without affecting the previously reported net income or members’ equity. See Note 7 for further details.

Basis of consolidation: The accompanying consolidated financial statements include the accounts of CCF and subsidiaries. All significant intercompany accounts and transactions have been eliminated in consolidation.

Business segments: FASB Accounting Standards Codification (“ASC”) Topic 280 Segment Reporting requires that a public enterprise report a measure of segment profit or loss, certain specific revenue and expense items, segment assets, information about the way operating segments were determined and other items. The Company reports operating segments in accordance with FASB ASC Topic 280. Operating segments are components of an enterprise about which separate financial information is available that is evaluated regularly by the chief operating decision maker in determining how to allocate resources and assess performance. The Company operates in two segments: Retail financial services (“Retail segment”) and Internet financial services (“Internet segment”).

Revenue recognition: Transactions include loans, credit service fees, check cashing, bill payment, money transfer, money order sales, and other miscellaneous products and services. The recognized revenue from these transactions is classified in the following categories:

Finance receivables fees—Advance fees and direct costs incurred for the origination of secured and unsecured short-term and medium-term consumer loans are deferred and amortized over the loan period using the interest method. Revenue on loans determined to be troubled debt restructurings are recognized at the impaired loans’ original interest rates until the impaired loans are charged off or paid by the customer. Revenues from short-term and medium-term consumer loans are recognized and the performance obligation is satisfied over the term of the loan.

Credit service fees—Credit service organization and credit access bureau (collectively “CSO”) fees are recognized over the arranged credit service period. ASC 606 requires product sales to be allocated based on performance obligation. CSO performance obligations include the guarantee and the arrangement of the loan. The guarantee portion of the fees are recognized over the period of the loan as the guarantee represents the primary performance obligation. The arrangement of the loan represents a small portion of the CSO fee, and the net impact resulting from the application of ASC 606 for this portion of the fee would not be material. Credit service fees are recognized and the performance obligation is satisfied over the term of the related loan.

Check cashing fees—The full amount of the check cashing fee is recognized as revenue at the time of the transaction. The revenue is recognized and the performance obligation is satisfied at the time the service is provided.

Card fees and Other—The Company acts in an agency capacity regarding bill payment services, money transfers, card products, and money orders offered and sold at its retail locations. The Company records the net amount retained as revenue because the supplier is the primary obligor in the arrangement, the amount earned by the Company is fixed, and the supplier is determined to have the ultimate credit risk. The revenue is recognized and the performance obligation is satisfied at the time the service is provided.

Disaggregation of revenues—Revenues for finance receivable and CSO fees are recognized over the term of the loan and were $2830,~~032~~062 and $63,~~321~~630 for the three months, and $78108,~~183~~245 and $~~130~~193,~~256~~886 for the ~~six~~nine months ended ~~June~~September 30, 2020, and 2019, respectively. Revenues for check cashing, card fees, and other are recognized at the time of service and were $23,~~643~~854 and $1921,~~172~~263 for the three months, and $4973,~~471~~325 and $3859,~~733~~996 for the ~~six~~nine months ended ~~June~~September 30, 2020, and 2019, respectively.

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The following table illustrates the disaggregation of revenues by segment for the three months and ~~six~~nine months ending ~~June~~September 30, 2020 and 2019.

For the three months ending ~~June~~September 30, 2020

For the three months ending ~~June~~September 30, 2019

Retail

Internet

Retail

Internet

Segment

Total

Segment

Total

Finance receivable and CSO fees

2223,~~231~~527

56,~~801~~535

2830,~~032~~062

5251,~~658~~953

1011,~~663~~677

63,~~321~~630

Check cashing, card fees and other

23,~~496~~673

~~147~~181

23,~~643~~854

1820,~~877~~934

~~295~~329

1921,~~172~~263

Total revenues

4547,~~727~~200

56,~~948~~716

5153,~~675~~916

7172,~~535~~887

1012,~~958~~006

8284,~~493~~893


	For the nine months ending September 30, 2020						For the nine months ending September 30, 2019
	Retail		Internet				Retail		Internet
	Segment		Segment		Total		Segment		Segment		Total
Finance receivable and CSO fees	$	86,220	$	22,025	$	108,245	$	161,304	$	32,582	$	193,886
Check cashing, card fees and other		72,715		610		73,325		59,102		894		59,996
Total revenues	$	158,935	$	22,635	$	181,570	$	220,406	$	33,476	$	253,882


	For the six months ending June 30, 2020						For the six months ending June 30, 2019
	Retail		Internet				Retail		Internet
	Segment		Segment		Total		Segment		Segment		Total
Finance receivable and CSO fees	$	62,693	$	15,490	$	78,183	$	109,352	$	20,904	$	130,256
Check cashing, card fees and other		49,041		430		49,471		38,167		566		38,733
Total revenues	$	111,734	$	15,920	$	127,654	$	147,519	$	21,470	$	168,989

Finance receivables: Finance receivables consist of short term and medium-term consumer loans.

Short-term consumer loans can be unsecured or secured with a maturity up to ninety days. Unsecured short-term loan products typically range in principal from $100 to $1,000, with a maturity between fourteen and thirty days, and include a written agreement to defer the presentment of the customer’s personal check or preauthorized debit for the aggregate amount of the advance plus fees. This form of lending is based on applicable laws and regulations, which vary by state. State statutes vary from charging fees of 5% to 27%, to charging interest up to 25% per month. The customers repay the cash advance by making cash payments or allowing a check or preauthorized debit to be presented. Secured consumer loans with a maturity of ninety days or less are included in this category and represented 1918.26% and 14.2% of short-term consumer loans at ~~June~~September 30, 2020 and December 31, 2019, respectively.

Medium-term consumer loans can be unsecured or secured with a maturity greater than ninety days and up to thirty-six months. Unsecured medium-term products typically range from $100 to $5,000, and are evidenced by a promissory note with a maturity between three and thirty-six months. These consumer loans vary in structure depending upon the applicable laws and regulations where they are offered. The medium-term consumer loans are payable in installments or provide for a line of credit with periodic payments. Secured consumer loans with a maturity greater than ninety days are included in this category and represented 1114.90% and 15.4% of medium-term consumer loans at ~~June~~September 30, 2020, and December 31, 2019, respectively.

Allowance for loan losses: Provisions for loan losses are charged to income in amounts sufficient to maintain an adequate allowance for loan losses, an adequate accrual for losses related to guaranteed loans processed for third-party lenders under the CSO program, and an accrual for the debt buyer liability. The factors used in assessing the overall adequacy of the allowance for loan losses, the accrual for losses related to guaranteed loans made by third-party lenders, and the debt buyer liability, and the resulting provision for loan losses include an evaluation by product, by market based on historical loan loss experience, and delinquency of certain medium-term consumer loans. The Company evaluates various qualitative factors that may or may not affect the computed initial estimate of the allowance for loan losses, by using internal valuation inputs including historical loan loss experience, delinquency, overall portfolio quality, and current economic conditions.

For short term unsecured consumer loans, the Company’s policy is to charge off loans when they become past due. The Company’s policy dictates that, where a customer has provided a check or an electronic payment authorization for presentment upon the maturity of a loan, if the customer has not paid off the loan by the due date, the Company will deposit the customer’s check or draft the customer’s bank account for the amount due. If the check or draft is returned as unpaid, all accrued fees and outstanding principal are charged-off as uncollectible. For short term secured loans, the Company’s policy requires that balances be charged off when accounts are either thirty or sixty days past due depending on the product. The Company had $879 and $1,560 of loans in non-accrual status as of September 30, 2020 and

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~~on the product. The Company had $760 and $1,560 of loans in non-accrual status as of June 30, 2020 and~~ December 31, 2019, respectively. The amount of the resulting charge-off includes unpaid principal, accrued interest and any uncollected fees, if applicable.

For medium term secured and unsecured consumer loans that have a term of one year or less, the Company’s policy requires that balances be charged off when accounts are sixty days past due. For medium term secured and unsecured consumer loans that have an initial maturity of greater than one year, the Company’s policy requires that balances be charged off when accounts are ninety-one days past due. The Company accrues interest on past-due loans until charge off. The amount of the resulting charge-off includes unpaid principal, accrued interest and any uncollected fees, if applicable.

In certain markets, the Company reduced interest rates and favorably changed payment terms for medium-term consumer loans to assist borrowers in avoiding default and to mitigate risk of loss. These reduced interest rates and changed payment terms were limited to loans that the Company believed the customer had the ability to pay in the foreseeable future. These loans were accounted for as troubled debt restructurings and represent the only loans considered impaired due to the nature of the Company’s charge-off policy.

Recoveries of amounts previously charged off are recorded to the allowance for loan losses or the accrual for third-party losses in the period in which they are received.

Goodwill and other intangible assets: Goodwill, or cost in excess of fair value of net assets of the companies acquired, is recorded at its carrying value and is periodically evaluated for impairment. The Company tests the carrying value of goodwill and other intangible assets annually as of December 31 or when the events and circumstances warrant such a review. One of the methods for this review is performed using estimates of future cash flows. If the carrying value of goodwill or other intangible assets is considered impaired, an impairment charge is recorded for the amount by which the carrying value of the goodwill or intangible assets exceeds its fair value. Changes in estimates of cash flows and fair value, however, could affect the valuation.

Due to the macroeconomic effects of the COVID-19 pandemic, the Company conducted a test for impairment of goodwill for the Retail segment as of March 31, 2020, and recorded an impairment of $11,288. The methodology for determining the fair value was a combination of quoted market prices, prices of comparable businesses, discounted cash flows and other valuation techniques. The Company’s goodwill was fully impaired as of March 31, 2020.

The Company’s other intangible assets consist of a trade name and favorable lease. The amount recorded for other intangible assets is amortized using the straight-line method over seven years. Intangible amortization expense was $110 and $~~107~~110 for the three months, and $~~220~~330 and $~~217~~328 for the ~~six~~nine months ended ~~June~~September 30, 2020, and 2019, respectively. Intangible assets were determined to be not impaired as of ~~June~~September 30, 2020.

Deferred revenue: The Company’s deferred revenue is comprised of an upfront fee received under an agency agreement to offer wire transfer services at the Company’s branches. The deferred revenue is recognized over the contract period on a straight-line basis.

Revenue recognized from the upfront fees totaled $634 and $634 for the three months ended ~~June~~September 30, 2020 and 2019, respectively, and $1,~~267~~901 and $1,~~267~~901 for the ~~six~~nine months ended ~~June~~September 30, 2020 and 2019, respectively, and is included in Other revenues on the consolidated statement of operations.

Debt buyer liability: The Company records a liability for the secured and unsecured revolving loans offered by third parties expected to default, as the Company is required to purchase loans that default per debt buying agreements. This liability is disclosed as part of accounts payable and accrued liabilities on the consolidated balance sheet.

Deferred payroll taxes: The Company recorded a liability for the deferral of its’ share of payroll taxes as an option to improve liquidity offered by the Coronavirus Aid, Relief, and Economic Security (“CARES”) Act. The CARES Act allows employers to defer deposits of the employer’s portion of the FICA tax due from March 27, 2020, through December 31, 2020. Half of the deferred amount is due by December 31, 2021, with the other half due by December 31, 2022.

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through December 31, 2020. Half of the deferred amount is due by December 31, 2021, with the other half due by December 31, 2022.

Fair value of financial instruments: Financial assets and liabilities measured at fair value are grouped in three levels. The levels prioritize the inputs used to measure the fair value of the assets or liabilities. These levels are:

●

Level 1—Quoted prices (unadjusted) in active markets for identical assets or liabilities.

●

Level 2—Inputs other than quoted prices that are observable for assets and liabilities, either directly or indirectly. These inputs include quoted prices for similar assets or liabilities in active markets and quoted prices for identical or similar assets or liabilities in markets that are less attractive.

●

Level 3—Unobservable inputs for assets and liabilities reflecting the reporting entity’s own assumptions.

The Company follows the provisions of ASC 820-10, Fair Value Measurements and Disclosures, which applies to all assets and liabilities that are being measured and reported on a fair value basis. ASC 820-10 requires a disclosure that establishes a framework for measuring fair value within GAAP and expands the disclosure about fair value measurements. This standard enables a reader of consolidated financial statements to assess the inputs used to develop those measurements by establishing a hierarchy for ranking the quality and reliability of the information used to determine fair values. The standard requires that assets and liabilities carried at fair value be classified and disclosed in one of the three categories.

In determining the appropriate levels, the Company performed a detailed analysis of the assets and liabilities that are subject to ASC 820-10. At each reporting period, all assets and liabilities for which the fair value measurement is based on significant unobservable inputs are classified as Level 3. The Company’s financial instruments consist primarily of cash and cash equivalents, finance receivables, restricted cash, and notes payable. For all such instruments, including notes payable at ~~June~~September 30, 2020, and December 31, 2019, the carrying amounts in the consolidated financial statements approximate their fair values. Finance receivables are short term in nature and are originated at prevailing market rates and lines of credit bear interest at current market rates. The fair value of finance receivables at ~~June~~September 30, 2020 and December 31, 2019, approximates carrying value and is measured using internal valuation inputs including historical loan loss experience, delinquency, overall portfolio quality, and current economic conditions.

The fair value of the PIK notes was determined at ~~June~~September 30, 2020 and December 31, 2019. As more fully described in Note 5, the fair value of the PIK notes was determined using an approach that considered both a Black Scholes option price methodology and the intrinsic value of the notes on an ‘‘as-if-converted’’ basis.

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	~~June~~September 30, 2020
	Carrying
	Amount		Fair Value		Level
Financial assets:
Cash and cash equivalents	$	7460,~~362~~023	$	7460,~~362~~023	1
Restricted cash		43,~~090~~650		43,~~090~~650	1
Finance receivables		4247,~~736~~926		4247,~~736~~926	3
Financial liabilities:
Senior PIK Notes		1617,~~553~~070		1617,~~553~~070	3
Secured Note Payable		40,000		40,000	2
Subsidiary Note payable		70,~~667~~636		70,~~667~~636	2


	December 31, 2019
	Carrying
	Amount		Fair Value		Level
Financial assets:
Cash and cash equivalents	$	49,016	$	49,016	1
Restricted cash		6,090		6,090	1
Finance receivables		81,995		81,995	3
Financial liabilities:
Senior PIK Notes		74,243		74,243	3
Secured Note Payable		40,000		40,000	2
Subsidiary Note payable		74,731		74,731	2

Recent Accounting Pronouncements: In January 2017, the FASB issued ASU No. 2017-04, Intangibles – Goodwill and Other (Topic 350): Simplifying the Test for Goodwill Impairment. This guidance eliminates Step 2 from the goodwill impairment test. The annual, or interim, goodwill impairment test is performed by comparing the fair value of a reporting unit with its carrying amount. Any impairment charge should be recognized for the amount by which the carrying amount exceeds the reporting unit’s fair value, however, the loss recognized should not exceed the total amount of goodwill. This guidance also eliminates the requirements for any reporting unit with a zero or negative carrying amount to perform a qualitative assessment, and if it fails that qualitative test, to perform Step 2 of the goodwill impairment test. This guidance is effective for annual or any interim goodwill impairment tests in fiscal years beginning after December 15, 2021 for emerging growth companies. The Company elected to early adopt the provisions of ASU 2017-04 during the three months ended March 31, 2020.

Subsequent events: The Company has evaluated its subsequent events (events occurring after ~~June~~September 30, 2020) through the issuance date of ~~August~~November 13, 2020.

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Note 2. Finance Receivables, Credit Quality Information and Allowance for Loan Losses

Finance receivables representing amounts due from customers for advances at ~~June~~September 30, 2020, and December 31, 2019, consisted of the following:


	~~June~~September 30,		December 31,
	2020		2019
Short-term consumer loans:
Secured	$	6,~~245~~895	$	8,774
Unsecured		2630,~~239~~086		53,199
Total short-term consumer loans		3236,~~484~~981		61,973
Medium-term consumer loans
Secured		23,~~607~~225		5,612
Unsecured		19,~~311~~876		30,745
Total medium-term consumer loans		2123,~~918~~101		36,357
Total gross receivables		5460,~~402~~082		98,330
Unearned advance fees, net of deferred loan origination costs		(1,~~067~~156)		(2,507)
Finance receivables before allowance for loan losses		5358,~~335~~926		95,823
Allowance for loan losses		(1011,~~599~~000)		(13,828)
Finance receivables, net	$	4247,~~736~~926	$	81,995

Finance receivables, net
Current portion	$	4247,~~173~~395	$	79,692
Non-current portion		~~563~~531		2,303
Total finance receivables, net	$	4247,~~736~~926	$	81,995

Changes in the allowance for loan losses by product type for the three months ended ~~June~~September 30, 2020, are as follows:

Allowance as

Balance

Receivables

a percentage

47/1/2020

Provision

Charge-Offs

Recoveries

69/30/2020

of receivable

Short-term consumer loans

21,~~146~~602

~~266~~3,984

(68,~~754~~055)

54,~~944~~238

1,~~602~~769

3236,~~484~~981

4.9378

Medium-term consumer loans

98,~~274~~997

32,~~488~~331

(42,~~786~~763)

~~1,021~~666

89,~~997~~231

2123,~~918~~101

4139.0596

1110,~~420~~599

36,~~754~~315

(1110,~~540~~818)

64,~~965~~904

1011,~~599~~000

5460,~~402~~082

1918.4831

The provision for loan losses for the three months ended ~~June~~September 30, 2020, also includes losses from returned items from check cashing of $~~712~~721.

The provision for short-term consumer loans of $~~266~~3,984 is net of debt sales of $~~515~~453 for the three months ended ~~June~~September 30, 2020.

The provision for medium-term consumer loans of $32,~~488~~331 is net of debt sales of $~~400~~238 for the three months ended ~~June~~September 30, 2020.

The Company evaluates all short-term and medium-term consumer loans collectively for impairment, except for individually evaluating certain unsecured medium-term loans that have been modified and classified as troubled debt restructurings. In certain markets, the Company reduced interest rates and favorably changed payment terms for certain unsecured medium-term consumer loans to assist borrowers in avoiding default and to mitigate risk of loss. The provision and subsequent charge off related to these loans totaled $12 and is included in the provision for medium-term consumer loans for the three months ended June 30, 2020. For these loans evaluated for impairment, there were $9 of payment defaults during the three months ended June 30, 2020. The troubled debt restructurings during the three months ended June 30, 2020, are subject to an allowance of $3 with a net carrying value of $11 at June 30, 2020.

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The Company evaluates all short-term and medium-term consumer loans collectively for impairment, except for individually evaluating certain unsecured medium-term loans that have been modified and classified as troubled debt restructurings. In certain markets, the Company reduced interest rates and favorably changed payment terms for certain unsecured medium-term consumer loans to assist borrowers in avoiding default and to mitigate risk of loss. The provision and subsequent charge off related to these loans totaled $7 and is included in the provision for medium-term consumer loans for the three months ended September 30, 2020. For these loans evaluated for impairment, there were $1 of payment defaults during the three months ended September 30, 2020. The troubled debt restructurings during the three months ended September 30, 2020, are subject to an allowance of $1 with a net carrying value of $8 at September 30, 2020.

Changes in the allowance for loan losses by product type for the nine months ended September 30, 2020, are as follows:

Changes in the allowance for loan losses by product type for the six months ended June 30, 2020, are as follows:


													Allowance as
	Balance								Balance		Receivables		a percentage
	1/1/2020		Provision		Charge-Offs		Recoveries		9/30/2020		9/30/2020		of receivables
Short-term consumer loans	$	2,654	$	12,319	$	(32,177)	$	18,973	$	1,769	$	36,981	4.78	%
Medium-term consumer loans		11,174		11,375		(15,632)		2,314		9,231		23,101	39.96	%
	$	13,828	$	23,694	$	(47,809)	$	21,287	$	11,000	$	60,082	18.31	%


													Allowance as
	Balance								Balance		Receivables		a percentage
	1/1/2020		Provision		Charge-Offs		Recoveries		6/30/2020		6/30/2020		of receivables
Short-term consumer loans	$	2,654	$	8,335	$	(24,122)	$	14,735	$	1,602	$	32,484	4.93	%
Medium-term consumer loans		11,174		9,044		(12,869)		1,648		8,997		21,918	41.05	%
	$	13,828	$	17,379	$	(36,991)	$	16,383	$	10,599	$	54,402	19.48	%

The provision for loan losses for the nine months ended September 30, 2020, also includes losses from returned items from check cashing of $2,753.

The provision for ~~loan~~short-term ~~losses~~consumer ~~for~~loans ~~the~~of ~~six~~$12,319 ~~months~~is ~~ended~~net ~~June~~of ~~30,~~debt ~~2020,~~sales ~~also~~of ~~includes~~$968 ~~losses~~for ~~from~~the ~~returned~~nine ~~items~~months ~~from~~ended ~~check~~September ~~cashing of $2~~30,~~032~~ 2020.

The provision for ~~short~~medium-term consumer loans of $811,~~335~~375 is net of debt sales of $~~515~~638 for the ~~six~~nine months ended ~~June~~September 30, 2020.

The provision and subsequent charge off related to troubled debt restructurings totaled $30 and is included in the provision for medium-term consumer loans offor $9the nine months ended September 30,~~044~~ is2020. ~~net~~For ofthese ~~debt~~loans ~~sales~~evaluated offor impairment, there were $~~400~~32 ~~for~~of payment defaults during the ~~six~~nine months ended ~~June~~September 30, 2020. The troubled debt restructurings during the nine months ended September 30, 2020, are subject to an allowance of $6 with a net carrying value of $23 at September 30, 2020.

~~The~~Changes ~~provision and subsequent charge off related to troubled debt restructurings totaled $23 and is included~~ in the ~~provision~~allowance for ~~medium-term~~loan ~~consumer~~losses ~~loans~~by ~~for~~product ~~the~~type ~~six months ended June 30, 2020. For these loans evaluated~~ for ~~impairment, there were $31 of payment defaults during~~ the ~~six~~three months ended ~~June~~September 30, ~~2020. The troubled debt restructurings during the six months ended June 30~~2019, ~~2020,~~ are ~~subject~~as ~~to an allowance of $5 with a net carrying value of $15 at June 30, 2020.~~follows:

Changes in the allowance for loan losses by product type for the three months ended June 30, 2019, are as follows:


													Allowance as
	Balance								Balance		Receivables		a percentage
	7/1/2019		Provision		Charge-Offs		Recoveries		9/30/2019		9/30/2019		of receivable
Short-term consumer loans	$	2,574	$	12,191	$	(20,501)	$	8,415	$	2,679	$	60,120	4.46	%
Medium-term consumer loans		10,875		8,809		(8,157)		742		12,269		39,658	30.94	%
	$	13,449	$	21,000	$	(28,658)	$	9,157	$	14,948	$	99,778	14.98	%


													Allowance as
	Balance								Balance		Receivables		a percentage
	4/1/2019		Provision		Charge-Offs		Recoveries		6/30/2019		6/30/2019		of receivable
Short-term consumer loans	$	2,315	$	9,066	$	(16,684)	$	7,877	$	2,574	$	58,014	4.44	%
Medium-term consumer loans		3,724		7,458		(1,290)		983		10,875		37,838	28.74	%
	$	6,039	$	16,524	$	(17,974)	$	8,860	$	13,449	$	95,852	14.03	%

The provision for loan losses for the three months ended September 30, 2019, also includes losses from returned items from check cashing of $1,375.

The provision for ~~loan~~short-term ~~losses~~consumer ~~for~~loans ~~the~~of ~~three~~$12,191 ~~months~~is ~~ended~~net ~~June~~of ~~30,~~debt ~~2019,~~sales ~~also~~of ~~includes~~$120 ~~losses~~for ~~from~~the ~~returned~~three ~~items~~months ~~from~~ended ~~check~~September ~~cashing of $1~~30,~~243~~ 2019.

The provision for ~~short~~medium-term consumer loans of $98,~~066~~809 is net of debt sales of $~~475~~208 for the three months ended ~~June~~September 30, 2019.

The provision for medium-term consumer loans of $7,458 is net of debt sales of $323 for the three months ended June 30, 2019.

The provision and subsequent charge off related to troubled debt restructurings totaled $8 and is included in the provision for medium-term consumer loans for the three months ended June 30, 2019. For these loans evaluated for impairment, there were $22 of payment defaults during the three months ended June 30, 2019. The troubled debt restructurings during the three months ended June 30, 2019, are subject to an allowance of $2 with a net carrying value of $5 at June 30, 2019.

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The provision and subsequent charge off related to troubled debt restructurings totaled $16 and is included in the provision for medium-term consumer loans for the three months ended September 30, 2019. For these loans evaluated for impairment, there were $24 of payment defaults during the three months ended September 30, 2019. The troubled debt restructurings during the three months ended September 30, 2019, are subject to an allowance of $5 with a net carrying value of $7 at September 30, 2019.

Changes in the allowance for loan losses by product type for the ~~six~~nine months ended ~~June~~September 30, 2019, are as follows:


													Allowance as
	Balance								Balance		Receivables		a percentage
	1/1/2019		Provision		Charge-Offs		Recoveries		69/30/2019		69/30/2019		of receivables
Short-term consumer loans	$	2,018	$	1628,~~638~~829	$	(3353,~~087~~588)	$	1725,~~005~~420	$	2,~~574~~679	$	5860,~~014~~120	4.4446	%
Medium-term consumer loans		1,456		1423,~~391~~200		(615,~~923~~080)		12,~~951~~693		1012,~~875~~269		3739,~~838~~658	2830.7494	%
	$	3,474	$	3152,029	$	(4068,~~010~~668)	$	1828,~~956~~113	$	1314,~~449~~948	$	9599,~~852~~778	14.0398	%

The provision for loan losses for the ~~six~~nine months ended ~~June~~September 30, 2019, also includes losses from returned items from check cashing of $23,~~266~~641.

The provision for short-term consumer loans of $1628,~~638~~829 is net of debt sales of $~~475~~595 for the ~~six~~nine months ended ~~June~~September 30, 2019.

The provision for medium-term consumer loans of $1423,~~391~~200 is net of debt sales of $~~323~~531 for the ~~six~~nine months ended ~~June~~September 30, 2019.

The provision and subsequent charge off related to troubled debt restructurings totaled $1935 and is included in the provision for medium-term consumer loans for the ~~six~~nine months ended ~~June~~September 30, 2019. For these loans evaluated for impairment, there were $4569 of payment defaults during the ~~six~~nine months ended ~~June~~September 30, 2019. The troubled debt restructurings during the ~~six~~nine months ended ~~June~~September 30, 2019, are subject to an allowance of $59 with a net carrying value of $1119 at ~~June~~September 30, 2019.

The Company has subsidiaries that facilitate third-party lender loans under the CSO model. Changes in the accrual for third-party lender losses for the three months and ~~six~~nine months ended ~~June~~September 30, 2020, and 2019, were as follows:


	Three Months Ended ~~June~~September 30,				~~Six~~Nine Months Ended ~~June~~September 30,
	2020		2019		2020		2019

Short-term balance, beginning of period	$	~~811~~670	$	21,~~901~~127	$	1,304	$	4,454
Provision for loan losses		~~492~~1,977		~~200~~3,198		24,~~617~~593		36,~~056~~256
Charge-offs, net		(~~633~~1,493)		(13,~~974~~257)		(34,~~251~~743)		(69,~~383~~642)
Short-term balance, end of period	$	~~670~~1,154	$	1,~~127~~068	$	~~670~~1,154	$	1,~~127~~068

Medium-term balance, beginning of period	$	~~858~~11	$	23,~~953~~686	$	1,266	$	59
Provision for loan losses		(~~563~~149)		31,~~115~~812		(~~713~~862)		67,~~017~~827
Charge-offs, net		~~(284)~~169		(2,~~382~~948)		(~~542~~373)		(25,~~390~~336)
Medium-term balance, end of period	$	1131	$	32,~~686~~550	$	1131	$	32,~~686~~550

Total balance, beginning of period	$	~~1,669~~681	$	54,~~854~~813	$	2,570	$	4,513
Provision for loan losses		~~(71)~~1,828		35,~~315~~010		13,~~904~~731		914,~~073~~083
Charge-offs, net		(~~917~~1,324)		(46,~~356~~205)		(35,~~793~~116)		(814,~~773~~978)
Total balance, end of period	$	~~681~~1,185	$	43,~~813~~618	$	~~681~~1,185	$	43,~~813~~618

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A subsidiary of the Company offers a CSO product in Texas, and another subsidiary offered a CSO product in Ohio until April 2019, to assist consumers in obtaining credit with unaffiliated third-party lenders. Ohio House Bill 123 (“HB123”) prohibits CSO transactions in Ohio on or after April 28, 2019, at which time, the Ohio CSO product was no longer offered. Total gross finance receivables for which the Company has recorded an accrual for third-party lender losses totaled $3,782 and $12,096 at September 30, 2020, and December 31, 2019, respectively, and the corresponding guaranteed consumer loans are disclosed as an off-balance sheet arrangement. The total gross finance receivables for the Ohio CSO product consist of $57 and $7,143 in medium-term loans at ~~June~~September 30, 2020, and December 31, 2019, respectively. The total gross finance receivables for the Texas CSO product consist of $3,725 and $4,953 in short-term loans at September 30, 2020 and December 31, 2019, respectively. The provision for short-term third-party lender losses of $~~492~~1,977 and $24,~~617~~593 for the three months and ~~six~~nine months ending ~~June~~September 30, 2020 is net of debt sales of $~~103~~69 and $172, respectively. The provision for short-term third-party lender losses of $~~200~~3,198 and $36,~~056~~256 for the three months and ~~six~~nine months ending ~~June~~September 30, 2019 is net of debt sales of $~~249~~59 and $~~249~~308, respectively.

For the Ohio CSO Program, the Company was required to purchase $4132 and $~~2,310~~180 of short-term loans and $~~748~~-0- and $34,~~011~~070 of medium-term loans during the three months, and $~~121~~153 and $12,~~209~~389 of short-term loans and $1,364 and $37,~~073~~143 of medium-term loans during the ~~six~~nine months ended ~~June~~September 30, 2020, and 2019, respectively. As these loans were in default when purchased, they met the Company’s policy and were fully charged-off at acquisition. The Company recognized recoveries of $~~134~~93 and $~~2,397~~263 of short-term and $~~469~~171 and $~~520~~1,172 of medium-term collections on these loans during the three months, and $~~172~~265 and $9,~~333~~595 of short-term and $~~837~~1,008 and $~~578~~1,749 of medium-term collections on these loans during the ~~six~~nine months ended ~~June~~September 30, 2020, and 2019, respectively.

For the Texas CSO Program, the Company was required to purchase $23,~~158~~369 and $34,~~437~~715 of short-term loans during the three months, and $610,~~631~~000 and $510,~~984~~699 of short-term loans during the ~~six~~nine months ended ~~June~~September 30, 2020 and 2019, respectively. As these loans were in default when purchased, they met the Company’s policy and were fully charged-off at acquisition. The Company recognized recoveries of $1,~~565~~580 and $1,~~310~~349 of short-term collections on these loans during the three months, and $35,~~672~~252 and $23,~~516~~865 of short-term collections on these loans during the ~~six~~nine months ended ~~June~~September 30, 2020, and 2019, respectively.

Additionally, certain subsidiaries of ours entered debt buying agreements with other third parties whereby the subsidiaries will purchase certain delinquent loans. Total gross finance receivables for which the Company recorded a debt buyer liability was $1620,~~414~~500 and $28,444 and the amount reserved for the debt buyer liability was $32,~~442~~359 and $3,474 as of ~~June~~September 30, 2020 and December 31, 2019, respectively. The purchase price for any delinquent loan is equal to an agreed upon percentage of the unpaid principal balance and accrued interest and fees. The Company records these at fair value and the difference between the purchase price and expected recoverability is charged through the provision for loan losses. The Company has determined the fair value at repurchase based on a historical review of collections on defaulted or delinquent loans. The Company will sell to a third-party or will charge-off the remaining balance after a certain time period of collections activity.

Under the debt buying agreements, the Company’s subsidiaries purchased $2,~~128~~183 and $68,~~244~~427 of loans and recognized recoveries of $~~857~~1,097 and $23,~~098~~195 of collections on these loans during the three months and ~~six~~nine months ended ~~June~~September 30, 2020, and purchased $~~509~~2,990 and $3,499 of loans and recognized recoveries of $68346 and $414 of collections on these loans during the three months and ~~six~~nine months ended ~~June~~September 30, 2019, respectively.

Changes in the accrual for the debt buyer liability for the three months and ~~six~~nine months ended ~~June~~September 30, 2020, and 2019, were as follows:


	Three Months Ended ~~June~~September 30,				~~Six~~Nine Months Ended ~~June~~September 30,
	2020		2019		2020		2019

Balance, beginning of period	$	3,~~408~~442	$	-3,823	$	3,474	$	-
Provision for loan losses		1,305		4,264		4,114		4,264
Debt buyer defaults (loans purchased)		(2,183)		(2,989)		(8,427)		(3,498)
Charge-offs, net		(1,271)		(441)		(4,146)		(441)
Provision for new loans, including changes in estimates		1,100		4,278		7,312		8,610
Balance, end of period	$	32,~~442~~359	$	35,~~823~~112	$	32,~~442~~359	$	35,~~823~~112

The Company considers the near-term repayment performance of finance receivables as its primary credit quality indicator. The Company performs credit checks through consumer reporting agencies on certain borrowers. If a third-party lender provides the advance, the applicable third-party lender decides whether to approve the loan and establishes all the underwriting criteria and terms, conditions, and features of the customer’s loan agreement.

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The ~~aging~~amounts included in the provision for loan losses on the consolidated statement of ~~receivables~~operations atfor ~~June~~the three months and nine months ended September 30, 2020 were $2 and $4,117, net of recognized recoveries of $1,098 and ~~December~~$3,195, 31respectively. The amounts included in the provision for loan losses on the consolidated statement of operations for the three months and nine months ended September 30, 2019, were as$3,932 ~~follows:~~and $8,196, net of recognized recoveries of $345 and $414, respectively.


	June 30, 2020				December 31, 2019
Current finance receivables	$	48,930	89.9	%	$	86,935	88.4	%
Past due finance receivables (1 - 30 days)
Secured short-term consumer loans		800	1.5	%		1,513	1.5	%
Unsecured short-term consumer loans		866	1.6	%		1,132	1.2	%
Short-term consumer loans		1,666	3.1	%		2,645	2.7	%
Secured medium-term consumer loans		542	1.0	%		1,321	1.3	%
Unsecured medium-term consumer loans		1,935	3.6	%		4,241	4.4	%
Medium-term consumer loans		2,477	4.6	%		5,562	5.7	%
Total past due finance receivables (1 - 30 days)		4,143	7.7	%		8,207	8.4	%
Past due finance receivables (31 - 60 days)
Secured medium-term consumer loans		169	0.3	%		461	0.5	%
Unsecured medium-term consumer loans		865	1.6	%		2,373	2.4	%
Medium-term consumer loans		1,034	1.9	%		2,834	2.9	%
Total past due finance receivables (31 - 60 days)		1,034	1.9	%		2,834	2.9	%
Past due finance receivables (61 - 90 days)
Secured medium-term consumer loans		15	0.0	%		10	-	%
Unsecured medium-term consumer loans		280	0.5	%		344	0.3	%
Medium-term consumer loans		295	0.5	%		354	0.3	%
Total past due finance receivables (61 - 90 days)		295	0.5	%		354	0.3	%
Total delinquent		5,472	10.1	%		11,395	11.6	%
	$	54,402	100.0	%	$	98,330	100.0	%
Finance receivables in non-accrual status	$	760	1.4	%	$	1,560	1.6	%

The aging of receivables at September 30, 2020, and December 31, 2019, were as follows:


	September 30, 2020				December 31, 2019
Current finance receivables	$	53,657	89.3	%	$	86,935	88.4	%
Past due finance receivables (1 - 30 days)
Secured short-term consumer loans		855	1.5	%		1,513	1.5	%
Unsecured short-term consumer loans		927	1.5	%		1,132	1.2	%
Short-term consumer loans		1,782	3.0	%		2,645	2.7	%
Secured medium-term consumer loans		775	1.3	%		1,321	1.3	%
Unsecured medium-term consumer loans		2,291	3.8	%		4,241	4.4	%
Medium-term consumer loans		3,066	5.1	%		5,562	5.7	%
Total past due finance receivables (1 - 30 days)		4,848	8.1	%		8,207	8.4	%
Past due finance receivables (31 - 60 days)
Secured medium-term consumer loans		251	0.4	%		461	0.5	%
Unsecured medium-term consumer loans		1,080	1.8	%		2,373	2.4	%
Medium-term consumer loans		1,331	2.2	%		2,834	2.9	%
Total past due finance receivables (31 - 60 days)		1,331	2.2	%		2,834	2.9	%
Past due finance receivables (61 - 90 days)
Secured medium-term consumer loans		17	-	%		10	-	%
Unsecured medium-term consumer loans		229	0.4	%		344	0.3	%
Medium-term consumer loans		246	0.4	%		354	0.3	%
Total past due finance receivables (61 - 90 days)		246	0.4	%		354	0.3	%
Total delinquent		6,425	10.7	%		11,395	11.6	%
	$	60,082	100.0	%	$	98,330	100.0	%
Finance receivables in non-accrual status	$	879	1.5	%	$	1,560	1.6	%

Note 3. Related Party Transactions and Balances

There were no new significant related party transactions, or material changes to existing related party transactions, during the ~~six~~nine months ended ~~June~~September 30, 2020.

Note 4. Goodwill and Other Intangible Assets

The following table summarizes goodwill and other intangible assets as of June 30, 2020 and December 31, 2019:


	June 30,		December 31,
	2020		2019
Goodwill	$	—	$	11,288

Other intangible assets, net:
Trade names	$	2,403	$	2,624
Favorable lease		19		26
	$	2,422	$	2,650

The Company tests the carrying value of goodwill and other intangible assets annually as of December 31 or when the events and circumstances warrant such a review. One of the methods for this review is performed using estimates of future cash flows. If the carrying value of goodwill or other intangible assets is considered impaired, an impairment charge is recorded for the amount by which the carrying value of the goodwill or intangible assets exceeds its fair value. Changes in estimates of cash flows and fair value, however, could affect the valuation.

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~~Due to the macroeconomic effects of the COVID-19 pandemic, the Company conducted a test for impairment of goodwill for the Retail segment as of March 31, 2020 and recorded an impairment of $11,288~~Note 4. ~~The~~ ~~methodology~~Goodwill ~~for determining the fair value was a combination of quoted market prices, prices of comparable businesses, discounted cash flows~~ and ~~other~~Other ~~valuation~~Intangible techniques. For the discounted cash flow model, the most significant inputs were revenue and EBITDA projections, expected changes in working capital, and capital expenditure needs. The discount rate used in the model was approximately 17.0%. The Company’s goodwill was fully impaired as of March 31, 2020.Assets

The ~~carrying~~following ~~amounts~~table ofsummarizes goodwill byand ~~reportable~~other ~~segment~~intangible atassets ~~June~~as of September 30, 2020 and December 31, 2019 ~~were as follows~~:


	~~June~~September 30, ~~2020~~		December 31,				~~December 31, 2019~~
	~~Retail~~2020		~~Internet~~2019				~~Retail~~		~~Internet~~
	Financial Services		Financial Services		Total		Financial Services		Financial Services		Total
Goodwill	$	—	$	11,288
Goodwill	$	11,288	$	—	$	11,288	$	11,288	$	—	$	11,288

Accumulated impairment losses		(11,288)		—		(11,288)		-		—		—
Other intangible assets, net:
	$	—	$	—	$	—	$	11,288	$	—	$	11,288
Trade names	$	2,293	$	2,624

Favorable lease		16		26
	$	2,309	$	2,650

~~Intangible~~Due ~~amortization~~to ~~expense~~the ~~was~~macroeconomic ~~$110~~effects ~~and~~of ~~$107~~the COVID-19 pandemic, the Company conducted a test for impairment of goodwill for the ~~three~~Retail ~~months~~segment as of March 31, 2020 and ~~$220~~recorded ~~and~~an impairment of $~~217~~11,288. The methodology for determining the ~~six~~fair ~~months~~value ~~ended~~was ~~June~~a 30combination of quoted market prices, ~~2020~~prices of comparable businesses, discounted cash flows and ~~2019,~~other ~~respectively~~valuation techniques. ~~There~~For ~~were~~the nodiscounted ~~significant~~cash ~~changes~~flow tomodel, ~~other~~the ~~intangible~~most ~~assets~~significant ~~during~~inputs ~~the~~were ~~six~~revenue ~~months~~and ~~ended~~EBITDA ~~June~~projections, 30expected changes in working capital, ~~2020~~and capital expenditure needs. ~~Intangible~~The ~~assets~~discount ~~were~~rate ~~determined~~used toin bethe ~~not~~model was approximately 17.0%. The Company’s goodwill was fully impaired as of ~~June~~March 3031, 2020.

The carrying amounts of goodwill by reportable segment at September 30, 2020 and December 31, 2019 were as follows:


	September 30, 2020						December 31, 2019
	Retail		Internet				Retail		Internet
	Financial Services		Financial Services		Total		Financial Services		Financial Services		Total
Goodwill	$	11,288	$	—	$	11,288	$	11,288	$	—	$	11,288
Impairment loss		(11,288)		—		(11,288)		—		—		—
	$	—	$	—	$	—	$	11,288	$	—	$	11,288

Intangible amortization expense was $110 and $110 for the three months, and $330 and $328 for the nine months ended September 30, 2020, and 2019, respectively. There were no significant changes to other intangible assets during the nine months ended September 30, 2020. Intangible assets were determined to be not impaired as of September 30, 2020.

Note 5. Pledged Assets and Debt

PIK notes payable at ~~June~~September 30, 2020 and December 31, 2019 consisted of the following:


	~~June~~September 30, 2020						December 31, 2019
	Principal		Discount		Fair Value		Principal		Discount		Fair Value
Senior PIK notes, 10.750% interest payable in-kind, due December 2023	$	324,408	$	307,~~855~~338	$	1617,~~553~~070	$	307,860	$	233,617	$	74,243
		324,408		307,~~855~~338		1617,~~553~~070		307,860		233,617		74,243
Less current maturities		—		—		—		—		—		—
Long-term portion	$	324,408	$	307,~~855~~338	$	1617,~~553~~070	$	307,860	$	233,617	$	74,243

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The Company elected to apply the fair value option to the PIK Notes because the notes were initially recognized at a significant discount, all subsequent interest will be paid-in kind rather than in cash, and management expects it to be likely that the notes will be converted to equity upon maturity. For these reasons, management believes reporting the PIK Notes at fair value provides better information to the users of the Company’s financial statements. The fair value option was not elected for the Company’s other debt obligations because they do not have the same characteristics as the PIK Notes.

The fair value of the PIK Notes was determined using an approach that considered both a Black Scholes option price methodology and the intrinsic value of the notes on an ‘‘as-if-converted’’ basis. This approach was selected because the PIK Notes are expected to be converted to equity upon redemption and the face value of the PIK Notes is greater than the enterprise value of the Company. Significant assumptions used in the Black Scholes option price methodology include the following:


	September 30,		December 31,
	2020		2019
Risk-free interest rate		0.17%		1.65%
Dividend yield		0.00%		0.00%
Expected volatility		49.40%		39.30%
Expected term (years)		3.20		3.95

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	June 30,		December 31,
	2020		2019
Risk-free interest rate		0.20%		1.65%
Dividend yield		0.00%		0.00%
Expected volatility		47.90%		39.30%
Expected term (years)		3.45		3.95

The risk-free interest rate is based on the weighted yield on 3-year and 5-year Treasury bonds, and the expected volatility was determined using the guideline public company method. The expected term is based on when management expects the PIK Notes to be redeemed for equity. The intrinsic value at each measurement date is based on the estimated enterprise value adjusted for net debt, and assumes a redemption of all outstanding PIK Notes at that time. An average of the allocated value from the Black Scholes option price methodology and the intrinsic value is used to estimate fair value at each measurement date.

The change in the fair value of the PIK Notes of ($~~36,664~~517) and $96,~~492~~637 during the three months ended, and $7473,~~237~~720 and ($51,~~153)~~484 during the ~~six~~nine months ended ~~June~~September 30, 2020, and 2019, respectively, has been recognized in other comprehensive income as the entire change in fair value is attributable to the instrument-specific credit risk of the PIK Notes. We measure the fair value of the PIK Notes on a quarterly basis using a similar methodology, unless there is a quoted market price that can be used instead.

Interest on the PIK Notes accrues at the rate of 10.750% per annum and is payable by increasing the principal amount of the PIK Notes. Interest is payable semiannually in arrears for the prior six-month period on June 15 and December 15 to the Holders of PIK Notes of record on the immediately preceding June 1 and December 1. Interest on the PIK Notes is accrued and recorded as accrued interest until June 15 and December 15, at which time the accrual is released and the additional principal amount is recorded. The outstanding principal amount of the PIK Notes was increased by $16,547 on June 15, 2020, in lieu of payment of accrued interest. Accrued interest for the PIK Notes at ~~June~~September 30, 2020, and December 31, 2019, was $110,~~453~~172 and $1,379, respectively, and is included as a current liability on the Consolidated Balance Sheet.

On December 12, 2018, the Revolving Credit Agreement (which is an intercompany obligation and eliminated upon consolidation) was simultaneously amended and restated. The Revolving Credit Agreement initially provided for borrowings of up to $42,000 and had a maturity date of June 15, 2023. All borrowings under the Revolving Credit Agreement are secured by substantially all of the assets of CCF OpCo, LLC (“CCF OpCo”), CCF Intermediate Holdings LLC, a Delaware limited liability company, the sole member of CCF OpCo and our wholly owned subsidiary and certain of CCF OpCo’s subsidiaries. The Revolving Credit Agreement is guaranteed by certain subsidiaries of CCF OpCo. We discuss this intercompany obligation because the intercompany obligation (and the collateral securing this intercompany obligation) has been given as security for the obligations under the Secured Notes. Borrowings under the Revolving Credit Agreement bear interest at a rate of 9.00% per annum. Those interest payments are used to fund the interest payments on the Secured Notes.

Secured notes payable at June 30, 2020, and December 31, 2019, consisted of the following:


	June 30, 2020						December 31, 2019
			Deferred						Deferred
			Issuance		Net				Issuance		Net
	Principal		Costs		Principal		Principal		Costs		Principal
$40,000 Secured note payable, 9.00%, collateralized by all Guarantor company assets, due June 2023	$	40,000	$	—	$	40,000	$	40,000	$	—	$	40,000
		40,000		—		40,000		40,000		—		40,000
Less current maturities		—		—		—		—		—		—
Long-term portion	$	40,000	$	—	$	40,000	$	40,000	$	—	$	40,000

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Secured notes payable at September 30, 2020, and December 31, 2019, consisted of the following:


	September 30, 2020						December 31, 2019
			Deferred						Deferred
			Issuance		Net				Issuance		Net
	Principal		Costs		Principal		Principal		Costs		Principal
$40,000 Secured note payable, 9.00%, collateralized by all Guarantor company assets, due June 2023	$	40,000	$	—	$	40,000	$	40,000	$	—	$	40,000
		40,000		—		40,000		40,000		—		40,000
Less current maturities		—		—		—		—		—		—
Long-term portion	$	40,000	$	—	$	40,000	$	40,000	$	—	$	40,000

On December 12, 2018, CCF Financial Issuer, LLC (“CCF Issuer”) issued an aggregate principal amount of $42,000 in Secured Notes to previous holders of secured obligations. The Secured Notes bear interest at 9.00% per annum and mature on June 15, 2023. Pursuant to the indenture dated as of September 6, 2018, CCF Issuer and Community Choice Financial Holdings LLC each granted a pledge over all of their respective assets. CCF Issuer was also required to pledge its interests in the Revolving Credit Agreement and the security granted pursuant thereto as collateral for the obligations under the Revolving Credit Agreement. The SPV Indenture also contains restrictive covenants that limit our subsidiaries’ ability to incur additional indebtedness, pay dividends on or make other distributions or repurchase our capital stock or the capital stock of our subsidiaries, make certain investments, enter into certain types of transactions with affiliates, create liens or merge with or into other companies.

On January 15, 2019, the Company repaid $2,000 of the outstanding borrowings under the Credit Agreement, and repurchased $2,000 of the Secured Notes and 7,143 Class B Common Units corresponding to the repurchased Secured Notes, with the payment allocated to the Secured Notes. The outstanding balances of the Credit Agreement and Secured Notes are $40,000 at ~~June~~September 30, 2020.

Subsidiary notes payable at ~~June~~September 30, 2020, and December 31, 2019, consisted of the following:


	~~June~~September 30, 2020						December 31, 2019
			Deferred						Deferred
			Issuance		Net				Issuance		Net
	Principal		Costs		Principal		Principal		Costs		Principal
$73,000 Note, secured, 16.75%, collateralized by acquired loans, due April 2021	$	69,000	$	~~1,403~~979	$	6768,~~597~~021	$	73,000	$	367	$	72,633
$1,425 Term note, secured, 4.75%, collateralized by financed asset, due November 2024		~~745~~730		—		~~745~~730		777		—		777
$1,165 Term note, secured, 4.50%, collateralized by financed asset, due May 2021		~~922~~906		5		~~917~~901		954		6		948
		70,~~667~~636		~~1,408~~984		69,~~259~~652		74,731		373		74,358
Less current maturities		69,~~986~~971		~~1,408~~984		68,~~578~~987		128		1		127
Long-term portion	$	~~681~~665	$	—	$	~~681~~665	$	74,603	$	372	$	74,231

On December 12, 2018, CCFI Funding II LLC, a non-guarantor subsidiary of CCF OpCo, entered into an amendment to the Amended and Restated Loan and Security Agreement, dated as of April 25, 2017 (as amended, amended and restated, modified or supplemented from time to time, the “Ivy Credit Agreement”) pursuant to which, among other things, our borrowings under the Ivy Credit Agreement were increased from $63,500 to $70,000.

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The Ivy Credit Agreement was amended on March 18, 2019, to extend the maturity date to April 30, 2020, and establish an interest rate of 16.75% on the entire credit facility. The Agreement was further amended on September 9, 2019, to increase the Company’s borrowings from $70,000 to $73,000.

The Ivy Credit Agreement was amended on February 7, 2020, to extend the maturity date to April 30, 2021 and amended on April 24, 2020, resulting in the credit facility being paid down from $73,000 to $69,000. The amendment also cancelled an $8,000 mandatory repayment due on April 30, 2020, raised the cap on allowable dividends to be paid by CCFI Funding II, LLC to its parent to $7,000 per month, temporarily reduced collateral coverage requirements, increased the advance rate on eligible receivables, and temporarily suspended an adjusted EBITDA test until ~~September~~the ~~30,~~fourth quarter of 2020, which test will be based on new covenant levels to be determined.

The $1,425 term note was amended on November 22, 2019, to extend the maturity date to November 22, 2024, and increased the interest rate to 4.75%.

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Capital structure and concerns about Company’s ability to continue as a going concern

The Company’s indebtedness includes $69,000 outstanding under the Ivy Credit Agreement that is due in the second quarter of 2021, and its expected cash position will not be sufficient to repay this indebtedness as it becomes due. ~~Declining~~Decreased portfolio levels ~~will~~had ~~have~~ a negative impact on operating profits and liquidity and will impact ~~our~~the Company’s ability to meet the Ivy Credit Agreement and Revolving Credit Agreement ~~covenants,~~collateral ~~which~~coverage ~~are~~covenants ~~enforceable~~and bymay ~~the~~trigger ~~agent~~cross-default ~~of the holders of the Secured Note~~provisions.

Management hired advisors to assist the Company with its capital structure. This engagement includes, but is not limited to, assisting the Company with efforts to amend its credit facilities, obtain waivers from its lenders, and to pursue other sources of capital. There is no assurance that the Company will be able to extend the maturity or otherwise refinance the Ivy Credit Agreement and amend the Ivy Credit Agreement and Revolving Credit Agreements’ covenants. Therefore, as of the issuance of our Form 10-Q, substantial doubt exists regarding the Company’s ability to continue as a going concern within one year after the date of issuance.

While the Company believes that it will be successful in extending the maturity of the Ivy Credit Agreement and amending the Revolving Credit Agreements’ covenants, there is no assurance that the Company will be able to extend the maturity or otherwise refinance the Ivy Credit Agreement and amend the Ivy Credit Agreement and Revolving Credit Agreements’ covenants. Therefore, as of the issuance of our Form 10-Q, substantial doubt exists regarding the Company’s ability to continue as a going concern within one year after the date of issuance.

Any amendment to or refinancing of either credit agreement could result in an even higher interest rate and may require us to comply with more burdensome restrictive covenants, which may have a material adverse effect on our business, ability to meet our payment obligations, financial condition, and results of operations.

Note 6. Accounts Payable and Accrued Liabilities

Accounts payable and accrued liabilities at ~~June~~September 30, 2020, and December 31, 2019, consisted of the following:



	~~June~~September 30,		December 31,
	2020		2019
Accounts payable	$	68,~~667~~350	$	57,~~818~~515
Accrued payroll and compensated absences		67,~~998~~716		7,982
Wire transfers payable		21,~~421~~934		1,244
Accrual for third-party losses		~~681~~1,185		2,570
Debt buyer liability		32,~~442~~359		3,474
Unearned CSO Fees		~~354~~417		2,846
Bill payment service liability		~~651~~937		897
Lease termination		~~232~~181		467
Prepaid card liability		1,~~642~~582		1,227
Other		31,~~281~~617		31,~~670~~973
	$	26,~~369~~278	$	30,195

Note 7. Operating and Capital Lease Commitments and Total Rental Expense

The Company leases its facilities under various non-cancelable agreements, which require various minimum annual rentals and may also require the payment of normal common area maintenance on the properties.

All of the Company’s 494 leases are operating leases with renewal options and are included in right-of-use assets – operating leases, current portion of operating lease obligation and noncurrent operating lease obligation on our consolidated balance sheets. These assets and liabilities are recognized at the commencement date based on the present value of remaining lease payments over the lease term using the Company’s incremental borrowing rates or implicit rates, when readily determinable. Short-term operating leases which have an initial term of 12 months or less are not recorded on the consolidated balance sheets. Variable lease costs include common area maintenance, real estate taxes and insurance for the Company’s operating leases.

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	Three Months Ended						Six Months Ended
	June 30,						June 30,
	2020			2019			2020			2019
Lease cost:
Operating lease cost	$	4,261		$	4,851		$	8,752		$	9,732
Short-term lease cost		1,517			1,068			3,017			2,115
Variable lease cost		382			21			680			37
Total lease cost	$	6,160		$	5,940		$	12,449		$	11,884

Other Information:
Payments included in the measurement of lease liabilities
Operating cash flows from operating leases	$	4,131		$	4,798		$	8,562		$	9,617
Right-of-use assets obtained in exchange for new operating lease liabilities	$	4,555		$	2,879		$	7,593		$	4,580
Weighted-average remaining lease term - operating leases		3.8 years			2.7 years			3.8 years			2.7 years
Weighted-average discount rate - operating leases		9.0	%		9.0	%		9.0	%		9.0	%

The Company had 503 total leases as of September 30, 2020. Operating leases with renewal options are included in right-of-use assets – operating leases, current portion of operating lease obligation and noncurrent operating lease obligation on our consolidated balance sheets. These assets and liabilities are recognized at the commencement date based on the present value of remaining lease payments over the lease term using the Company’s incremental borrowing rates or implicit rates, when readily determinable. Short-term operating leases which have an initial term of 12 months or less are not recorded on the consolidated balance sheets.

Future minimum lease payments for our operating leases as of June 30, 2020 were as follows:


	Three Months Ended						Nine Months Ended
	September 30,						September 30,
	2020			2019			2020			2019
Lease cost:
Operating lease cost	$	4,241		$	4,760		$	13,012		$	14,492
Short-term lease cost		1,570			1,032			4,705			3,147
Variable lease cost		405			55			1,084			92
Total lease cost	$	6,216		$	5,847		$	18,801		$	17,731

Other Information:
Payments included in the measurement of lease liabilities
Operating cash flows from operating leases	$	4,204		$	4,716		$	12,784		$	14,333
Right-of-use assets obtained in exchange for new operating lease liabilities	$	572		$	2,335		$	8,165		$	6,915
Weighted-average remaining lease term - operating leases		3.7 years			2.9 years			3.7 years			2.9 years
Weighted-average discount rate - operating leases		9.0	%		9.0	%		9.0	%		9.0	%


	Operating
Fiscal Years	Leases
Remaining 2020	$	8,252
2021		14,002
2022		9,515
2023		5,696
2024		3,360
Thereafter		4,361
Total minimum lease payments		45,186
Less imputed interest		(6,977)
Present value of net minimum lease payments		38,209
Less current portion of operating lease obligation		(13,040)
Operating lease obligation	$	25,169

Future minimum lease payments for our operating leases as of September 30, 2020 were as follows:

Utilities, property & casualty insurance, and repairs & maintenance expenses have been reclassified to the occupancy line item on the consolidated statements of operations and comprehensive loss. Previously, occupancy consisted of rent, common area maintenance, and real estate tax expenses. Utilities, property & casualty insurance, and repairs & maintenance were part of other operating expenses.


	Operating
Fiscal Years	Leases
Remaining 2020	$	4,252
2021		15,393
2022		9,660
2023		5,755
2024		3,320
Thereafter		4,362
Total minimum lease payments		42,742
Less imputed interest		(6,235)
Present value of net minimum lease payments		36,507
Less current portion of operating lease obligation		(13,977)
Operating lease obligation	$	22,530

Note 8. Concentrations of Credit Risks

The Company’s portfolio of finance receivables is comprised of loan agreements with customers living in thirty-one states and consequently such customers’ ability to honor their contracts may be affected by economic conditions in those states. Additionally, the Company is subject to regulation by federal and state governments that affect the products and services provided by the Company. To the extent that laws and regulations are passed that affect the Company’s ability to offer loans or similar products in any of the states in which it operates, the Company’s financial position could be adversely affected.

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The following table summarizes the allocation of the portfolio balance by state at ~~June~~September 30, 2020, and December 31, 2019:



	~~June~~September 30, 2020				December 31, 2019
	Balance		Percentage of		Balance		Percentage of
State	Outstanding		Total Outstanding		Outstanding		Total Outstanding
Alabama	$	78,~~785~~839	14.37	%	$	12,079	12.3	%
Arizona		7,~~324~~917	13.52			11,807	12.0
California		98,~~492~~811	1714.47			26,454	26.9
Mississippi		56,~~410~~213	910.93			8,747	8.9
Virginia		89,~~349~~067	15.31			12,138	12.3
Other retail segment states		1014,~~098~~705	1824.75			21,119	21.5
Other internet segment states		54,~~944~~530	107.95			5,986	6.1
Total	$	5460,~~402~~082	100.0	%	$	98,330	100.0	%

The other Retail segment states are: Florida, Indiana, Kentucky, Michigan, Ohio, Oregon, and Tennessee. The Retail financial services segment includes Ohio, however, for the concentration of credit risks table, other retail segment states excludes Ohio as it previously offered a CSO product through a third-party lender. The Company also has agreements with third-party lenders to allow secured and unsecured revolving loans to be offered through the Company’s retail locations under our marketplace business model.

The other internet segment states are: Alabama, Alaska, California, Delaware, Florida, Hawaii, Idaho, Indiana, Kansas, Louisiana, Minnesota, Mississippi, Missouri, Nevada, New Mexico, North Dakota, ~~Ohio,~~ Oklahoma, Oregon, Rhode Island, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, Wisconsin, and Wyoming.

A subsidiary of the Company previously offered a CSO product in Ohio until April 2019 and another subsidiary currently offers a CSO product in Texas to assist consumers in obtaining credit with unaffiliated third-party lenders. Total gross finance receivables for which the Company has recorded an accrual for third-party lender losses totaled $23,~~733~~782 and $12,096 at ~~June~~September 30, 2020, and December 31, 2019, respectively, and the corresponding guaranteed consumer loans are disclosed as an off-balance sheet arrangement. The total gross finance receivables for the Ohio CSO product consist of $~~113~~57 and $7,143 in medium-term loans at ~~June~~September 30, 2020 and December 31, 2019, respectively. The total gross finance receivables for the Texas CSO product consist of $23,~~620~~725 and $4,953 in short-term loans at ~~June~~September 30, 2020, and December 31, 2019, respectively.

Additionally, certain subsidiaries of ours entered into debt buying agreements with other third parties whereby the subsidiaries will purchase certain delinquent loans. Total gross finance receivables for which the Company recorded a debt buyer liability were $1620,~~414~~500 and $28,444 as of ~~June~~September 30, 2020 and December 31, 2019, and the debt buyer liability was $32,~~442~~359 and $3,474, respectively. Total gross finance receivables by state for which the Company recorded a debt buyer liability were $1114,~~180~~165 and $26,381 in Ohio, and $56,~~234~~335 and $2,063 in California as of ~~June~~September 30, 2020, and December 31, 2019, respectively.

Note 9. Contingencies

From time-to-time the Company is a defendant in various lawsuits and administrative proceedings wherein certain amounts are claimed or violations of law or regulations are asserted. In the opinion of the Company’s management, these claims are without substantial merit and should not result in judgments which in the aggregate would have a material adverse effect on the Company’s financial statements.

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Note 10. Business Segments

The Company has elected to organize and report on its operations as two operating segments: Retail financial services and Internet financial services.

The following tables present summarized financial information for the Company’s segments:


	As of and for the three months ended ~~June~~September 30, 2020
	Retail				Internet				Unallocated
	Financial		% of		Financial		% of		(Income)				% of
	Services		Revenue		Services		Revenue		Expenses		Consolidated		Revenue
Total Assets	$	~~166~~149,~~086~~603			$	3940,~~307~~750					$	~~205~~190,~~393~~353
Other Intangible Assets		2,~~407~~309				15—						2,~~422~~309
Total Revenues	$	4547,~~727~~200	100.0	%	$	56,~~948~~716	100.0	%			$	5153,~~675~~916	100.0	%
Provision for Loan Losses		45,~~537~~848	912.94	%		13,~~163~~018	1944.69	%				58,~~700~~866	1116.04	%
Depreciation and Amortization		43,~~066~~729	87.9	%		—	—	%				43,~~066~~729	76.9	%
Other Operating Expenses		2932,~~654~~056	6467.9	%		~~582~~1,069	916.70	%				3033,~~236~~125	5861.4	%
Operating Gross Profit		75,~~470~~567	1611.38	%		42,~~203~~629	7039.71	%				118,~~673~~196	2215.73	%
Interest Expense, net		89,~~787~~090	19.23	%		4,~~174~~272	7063.26	%				1213,~~961~~362	2524.18	%
Depreciation and Amortization		~~851~~876	1.9	%		3224	0.54	%				~~883~~900	1.7	%
Other Corporate Expenses (a)		—	—			—	—			1516,~~615~~387		1516,~~615~~387	30.24	%
Loss from Continuing Operations, before tax		(24,~~168~~399)	(49.73)	%		(31,667)	(024.18)	%		(1516,~~615~~387)		(1722,~~786~~453)	(3441.46)	%

(a)	Represents expenses that are not allocated between reportable segments.


	As of and for the ~~six~~nine months ended ~~June~~September 30, 2020
	Retail				Internet				Unallocated
	Financial		% of		Financial		% of		(Income)				% of
	Services		Revenue		Services		Revenue		Expenses		Consolidated		Revenue
Total Assets	$	~~166~~149,~~086~~603			$	3940,~~307~~750					$	~~205~~190,~~393~~353
Other Intangible Assets		2,~~407~~309				15—						2,~~422~~309
Total Revenues	$	~~111~~158,~~734~~935	100.0	%	$	1522,~~920~~635	100.0	%			$	~~127~~181,~~654~~570	100.0	%
Provision for Loan Losses		1925,~~505~~354	1716.50	%		58,~~924~~941	3739.25	%				2534,~~429~~295	1918.9	%
Depreciation and Amortization		812,~~646~~375	7.7	%		—	—	%				812,~~646~~375	6.8	%
Other Operating Expenses		6395,~~384~~440	5660.70	%		12,~~779~~848	1112.26	%				6598,~~163~~288	5054.90	%
Operating Gross Profit		2025,~~199~~766	1816.12	%		810,~~217~~846	5147.69	%				2836,~~416~~612	2220.43	%
Interest Expense, net		1726,~~441~~532	1516.67	%		812,~~719~~991	5457.84	%				2639,~~160~~523	2021.58	%
Depreciation and Amortization		12,~~777~~653	1.67	%		6387	0.4	%				12,~~840~~740	1.45	%
Goodwill Impairment		11,288	107.1	%		—	—					11,288	86.82	%
Other Corporate Expenses (a)		—	—			—	—			3350,~~830~~216		3350,~~830~~216	2627.57	%
Loss from Continuing Operations, before tax		(1014,~~307~~707)	(9.23)	%		(~~565~~2,232)	(39.59)	%		(3350,~~830~~216)		(4467,~~702~~155)	(3537.0)	%

(a)

Represents expenses that are not allocated between reportable segments.

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	As of and for the three months ended ~~June~~September 30, 2019
	Retail				Internet				Unallocated
	Financial		% of		Financial		% of		(Income)				% of
	Services		Revenue		Services		Revenue		Expenses		Consolidated		Revenue
Total Assets	$	~~237~~226,~~530~~583			$	2827,~~238~~381					$	~~265~~253,~~768~~964
Goodwill		11,288				—						11,288
Other Intangible Assets		2,~~785~~686				~~108~~85						2,~~893~~771
Total Revenues	$	7172,~~535~~887	100.0	%	$	1012,~~958~~006	100.0	%			$	8284,~~493~~893	100.0	%
Provision for Loan Losses		1923,~~512~~782	2732.36	%		57,~~834~~535	5362.28	%				2531,~~346~~317	3036.79	%
Depreciation and Amortization		5,~~147~~406	7.24	%		—	—	%				5,~~147~~406	6.24	%
Other Operating Expenses		3233,~~475~~985	4546.47	%		1,~~283~~405	11.7	%				3335,~~758~~390	41.06	%
Operating Gross Profit		149,~~401~~714	2013.13	%		3,~~841~~066	3525.15	%				1812,~~242~~780	2215.1	%
Interest Expense, net		8,~~011~~223	11.23	%		34,~~864~~036	3533.36	%				1112,~~875~~259	14.4	%
Depreciation and Amortization		1,~~435~~398	21.09	%		32	0.3	%				1,~~467~~430	1.87	%
Other Corporate Expenses (a)		—	—			—	—			17,~~538~~907		17,~~538~~907	21.31	%
Loss from Continuing Operations, before tax		~~4,955~~93	60.91	%		(551,002)	(08.53)	%		(17,~~538~~907)		(1218,~~638~~816)	(1522.32)	%

(a)Represents expenses that are not allocated between reportable segments


	As of and for the six months ended June 30, 2019
	Retail				Internet				Unallocated
	Financial		% of		Financial		% of		(Income)				% of
	Services		Revenue		Services		Revenue		Expenses		Consolidated		Revenue
Total Assets	$	237,530			$	28,238					$	265,768
Goodwill		11,288				—						11,288
Other Intangible Assets		2,785				108						2,893
Total Revenues	$	147,519	100.0	%	$	21,470	100.0	%			$	168,989	100.0	%
Provision for Loan Losses		36,762	24.9	%		9,870	46.0	%				46,632	27.6	%
Depreciation and Amortization		13,352	9.1	%		—	—	%				13,352	7.9	%
Other Operating Expenses		64,497	43.7	%		2,415	11.2	%				66,912	39.6	%
Operating Gross Profit		32,908	22.3	%		9,185	42.8	%				42,093	24.9	%
Interest Expense, net		15,908	10.8	%		7,353	34.2	%				23,261	13.8	%
Depreciation and Amortization		2,823	1.9	%		125	0.6	%				2,948	1.7	%
Other Corporate Expenses (a)		—	—			—	—			34,637		34,637	20.5	%
Income (loss) from Continuing Operations, before tax		14,177	9.6	%		1,707	8.0	%		(34,637)		(18,753)	(11.1)	%


	As of and for the nine months ended September 30, 2019
	Retail				Internet				Unallocated
	Financial		% of		Financial		% of		(Income)				% of
	Services		Revenue		Services		Revenue		Expenses		Consolidated		Revenue
Total Assets	$	226,583			$	27,381					$	253,964
Goodwill		11,288				—						11,288
Other Intangible Assets		2,686				85						2,771
Total Revenues	$	220,406	100.0	%	$	33,476	100.0	%			$	253,882	100.0	%
Provision for Loan Losses		60,554	27.5	%		17,395	52.0	%				77,949	30.7	%
Depreciation and Amortization		18,758	8.5	%		—	—	%				18,758	7.4	%
Other Operating Expenses		98,472	44.7	%		3,830	11.4	%				102,302	40.3	%
Operating Gross Profit		42,622	19.3	%		12,251	36.6	%				54,873	21.6	%
Interest Expense, net		24,131	10.9	%		11,389	34.0	%				35,520	14.0	%
Depreciation and Amortization		4,220	1.9	%		158	0.5	%				4,378	1.7	%
Other Corporate Expenses (a)		—	—			—	—			52,544		52,544	20.7	%
Income (loss) from Continuing Operations, before tax		14,271	6.5	%		704	2.1	%		(52,544)		(37,569)	(14.8)	%

(a)	Represents expenses that are not allocated between reportable segments.

Note 11. Income Taxes

The Company files a consolidated federal income tax return. The Company files consolidated or separate state income tax returns as permitted by the individual states in which it operates. The effective tax rate for the ~~six~~nine months ended ~~June~~September 30, 2020, is below the statutory rate due to the continued valuation allowance against its deferred tax assets. The Company had no liability recorded for unrecognized tax benefits at ~~June~~September 30, 2020, and December 31, 2019.

At ~~June~~September 30, 2020, the Company had gross deferred tax assets of $6742,~~932~~676 and a valuation allowance of $6742,~~932~~676. At December 31, 2019, the Company had gross deferred tax assets of $32,622, a net deferred tax liability of $16, and a valuation allowance of $32,606. The Company maintains a full valuation allowance against its deferred tax assets as it is more likely than not that the deferred tax assets will not be realized. In evaluating whether a valuation allowance is needed for the deferred tax assets, the Company considered the ability to carry net operating losses back to prior periods, reversing taxable temporary differences, and estimates of future taxable income. There have been no credits or net operating losses that have expired. The projections were evaluated in light of past operating results and ~~considered the risks associated with generating future taxable income due to macroeconomic conditions in the markets in which the~~

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considered the risks associated with generating future taxable income due to macroeconomic conditions in the markets in which the Company operates, regulatory developments and cost containment. The Company will continue to evaluate the need for a valuation allowance against deferred tax assets in future periods and will adjust the allowance as necessary if it determines that it is more likely than not that some or all of the deferred tax assets will be realized.

Note 12. Transactions with Variable Interest Entities

Certain subsidiaries of the Company have limited agency agreements with unaffiliated third-party lenders under the CSO program. The agreements govern the terms by which the Company refers customers to that lender, on a nonexclusive basis, for a possible extension of credit, processes loan applications, and commits to reimburse the lender for any loans or related fees that were not collected from such customers. As of ~~June~~September 30, 2020, and December 31, 2019, the outstanding amount of active consumer loans guaranteed by the Company, which represents the Company’s maximum exposure, was $23,~~733~~782 and $12,096, respectively. The outstanding amount of consumer loans with unaffiliated third-party lenders consists of $23,~~620~~725 and $4,953 in short-term and $~~113~~57 and $7,143 in medium-term loans at ~~June~~September 30, 2020, and December 31, 2019, respectively. The accrual for third party lender losses related to these obligations totaled $~~681~~1,185 and $2,570 as of ~~June~~September 30, 2020, and December 31, 2019, respectively. This obligation is recorded as a current liability on the Company’s consolidated balance sheet.

Additionally, certain subsidiaries of ours entered into debt buying agreements with other third parties whereby the subsidiaries will purchase certain delinquent loans. Total gross finance receivables for which the Company recorded a debt buyer liability were $1620,~~414~~500 and $28,444 as of ~~June~~September 30, 2020 and December 31, 2019, respectively. The debt buyer liability was $32,~~442~~359 and $3,474 as of ~~June~~September 30, 2020 and December 31, 2019, respectively, and is recorded as a current liability on the consolidated balance sheet. The Company has determined that the lenders are Variable Interest Entities (“VIEs”) but that the Company is not the primary beneficiary of the VIEs. Therefore, the Company has not consolidated the lenders.

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MANAGEMENT’S DISCUSSION AND ANALYSIS OF

FINANCIAL CONDITION AND RESULTS OF OPERATIONS

The following discussion contains management’s discussion and analysis of our financial condition and results of operations. Unless the context indicates otherwise, references to ‘‘we,’’ ‘‘our,’’ ‘‘us,’’ and the ‘‘Company’’ refer to CCF Holdings LLC, a Delaware limited liability company, and its consolidated subsidiaries. This discussion contains forward-looking statements and involves numerous risks and uncertainties. Actual results may differ materially from those contained in any forward-looking statements.

CAUTIONARY STATEMENT CONCERNING FORWARD-LOOKING STATEMENTS

The Private Securities Litigation Reform Act of 1995 (“Act”) provides a safe harbor for forward-looking statements. Certain statements in this report are forward-looking statements within the meaning of the Act, and such statements are intended to qualify for the protection of the safe harbor provided by the Act. The words “anticipate,” “estimate,” “expect,” “objective,” “goal,” “project,” “intend,” “plan,” “believe,” “will,” “should,” “may,” “target,” “forecast,” “guidance,” “outlook,” and similar expressions generally identify forward-looking statements. Similarly, descriptions of our objectives, strategies, plans, goals or targets are also forward-looking statements. Forward-looking statements relate to the expectations of management as to future occurrences and trends, including statements ~~expressing~~related ~~optimism~~to ~~or pessimism about~~ future operating results or events and projected revenues, earnings, capital expenditures, ~~and~~ business strategy, and the impact of the ongoing COVID-19 pandemic and our ability to continue as a going concern. Forward-looking statements are based upon a number of assumptions concerning future conditions that may ultimately prove to be inaccurate. Forward-looking statements are and will be based upon management’s then current views and assumptions regarding future events and operating performance, and are applicable only as of the dates of such statements. Although we believe the expectations expressed in forward-looking statements are based on reasonable assumptions within the bounds of our knowledge, forward-looking statements, by their nature, involve risks, uncertainties and other factors, any one or a combination of which could materially affect our business, financial condition, results of operations or liquidity.

Forward-looking statements that we make herein and in other reports and releases are not guarantees of future performance and actual results may differ materially from those discussed in such forward-looking statements as a result of various factors, including, but not limited to, the ongoing impact of the economic and credit crisis, leveling demand for our products, our inability to successfully execute strategic initiatives, our ability to recognize the expected benefits from recently undertaken strategic initiatives, including those described under “Factors Affecting Our Results of Operations— Strategic Initiatives,” integration of acquired businesses, competitive pressures, economic pressures on our customers and us, regulatory and legislative changes, the impact of legislation, the risks discussed under Item 1A “Risk Factors” in Amendment No. 1 to our Annual Report on Form 10-K for the year ended December 31, 2019 filed with the SEC on October 20, 2020, and other factors discussed from time to time. Readers are cautioned not to place undue reliance on forward-looking statements, which speak only as of the date they are made. We undertake no obligation to publicly update forward-looking statements whether as a result of new information, future events or otherwise.

Readers are advised, however, to consult any further disclosures we make on related subjects in our public announcements, releases, and reports.

Overview

We are a leading provider of alternative financial services to unbanked and under-banked consumers. We were formed in 2018 and ~~continued,~~succeeded ~~without interruption,~~ the business and operations of Community Choice Financial Inc. We provide our customers a variety of financial products and services, including short-term and medium-term consumer loans, check cashing, prepaid debit cards, and other services that address the specific needs of our customers. Through our retail focused business model, we provide our customers immediate access to high quality financial services at competitive rates through the channel most convenient for them. As of ~~June~~September 30, 2020, we operated ~~467~~452 retail locations across 12 states and were licensed to deliver similar financial services over the internet in 2827 states.

Our retail business model provides a broad array of financial products and services whether through a retail location or over the internet, whichever distribution channel satisfies the target customer’s needs or desires. We want to

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achieve a superior level of customer satisfaction, resulting in increased market penetration and value creation. An important part of our retail model is investing in and creating a premier brand presence, supported by a well-trained and motivated workforce with the aim of enhancing the customer’s experience, generating increased traffic and introducing our customers to our diversified set of products.

Factors Affecting Our Results of Operations

Retail Platform

The chart below sets forth certain information regarding our retail presence and number of states served via the internet as of and for the year ended December 31, 2019, and the ~~six~~nine months ended ~~June~~September 30, 2020.



	Year Ended	~~Six~~Nine Months
	December 31,	Ended ~~June~~September 30,
	2019	2020
# of Locations
Beginning of Period	471	484
Opened	23	—
Closed	10	1732
End of Period	484	~~467~~452

Number of states licensed for our internet operations	28	2827

The following table provides the geographic composition of our physical locations as of December 31, 2019, and ~~June~~September 30, 2020:


	December 31,	~~June~~September 30,
	2019	2020
Alabama	39	39
Arizona	26	25
California	148	~~137~~135
Florida	14	14
Indiana	21	21
Kentucky	15	15
Michigan	13	13
Mississippi	48	48
Ohio	111	~~106~~93
Oregon	2	2
Tennessee	21	21
Virginia	26	26
	484	~~467~~452

In addition, the Company is licensed to provide internet financial services in the following states: Alabama, Alaska, California, Delaware, Florida, Hawaii, Idaho, Indiana, Kansas, Louisiana, Minnesota, Mississippi, Missouri, Nevada, New Mexico, North Dakota, ~~Ohio,~~ Oklahoma, Oregon, Rhode Island, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, Wisconsin, and Wyoming.

Changes in Legislation & Regulation

On ~~October~~November 517, 2017, the Consumer Financial Protection Bureau (“CFPB”) ~~released~~published its ~~final~~ Payday, Vehicle Title and Certain High-Cost Installment Loan Rules (“CFPB Rule”). ~~The~~in ~~CFPB~~the ~~Rule~~Federal isRegister ~~being~~and ~~challenged~~was inthen aexpected ~~lawsuit~~to ~~filed~~be byeffective in August 2019. Subsequently, the ~~Community~~CFPB ~~Financial~~Rule ~~Services~~was ~~Association~~stayed ~~(“CFSA”)~~as a result of ~~America~~a ~~and~~lawsuit ~~Consumer~~filed ~~Service~~on ~~Alliance~~April of9, ~~Texas~~2018 by the

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onCommunity ~~April~~Financial 9,Services ~~2018,~~Association ~~filed~~of America (“CFSA”) and Consumer Service Alliance of Texas in the U.S. District Court for the Western District of Texas, Austin Division, which we refer to as the CFSA Litigation. ~~The~~ After ~~CFPB~~the ~~Rule~~filing ~~was~~of ~~published in~~ the ~~Federal~~CFSA ~~Register on November 17~~Litigation, ~~2017, and but for the CFPB’s~~ on February 6, 2019, ~~proposal~~ to ~~rescind~~proposed ato ~~portion~~revoke ~~of those rules and a stay of~~ the ~~effective date of the CFPB Rules entered in the CFSA Litigation, the CFPB Rule would have become fully effective in August 2019. On July 7, 2020, the CFPB revoked the~~ portion of the CFPB Rule involving the ability-to-repay (“ATR”) requirements for “covered short-term loans” and “covered longer-term balloon-payment loans,” as well as payment limitations on these loans and “covered longer-term loans.” The ~~Covered~~revocation ~~short-term~~was ~~loans~~effective ~~are~~July ~~consumer~~7, ~~loans~~2020. ~~with~~On aJuly ~~term~~7, of2020. The 45ATR ~~days~~requirements orwould ~~less.~~have ~~Covered~~imposed ~~longer-term~~significant ~~balloon~~conditions ~~payment~~on ~~loans~~lenders ~~include~~originating certain consumer loans with a term of ~~more than~~ 45 days ~~where (i) the loan is payable in a single payment, (ii) any payment is more than twice any other payment,~~ or ~~(iii)~~less ~~the loan is a multiple advance loan that may not fully amortize by a specified date~~ and ~~the final payment could be more than twice the amount of other minimum payments. Covered~~ longer-term ~~loans are~~ consumer loans ~~with a term of more than 45 days where~~ (i) the total cost of credit exceeds an annual rate of 36%, and (ii) the lender obtains a form of “leveraged payment mechanism” giving the lender a right to initiate transfers from the consumer’s account. Post-dated checks, authorizations to initiate automated clearing house (“ACH”) payments and authorizations to initiate prepaid or debit card payments are all leveraged payment mechanisms under the CFPB Rule.

~~Under~~The ~~the revoked~~ portion of the CFPB Rule, addressing the ~~lender~~“penalty fee prevention” provision, would have ~~had~~become effective but for the stay entered in the CFSA Litigation on August 19, 2019. This provision was ratified on July 7, 2020. (The ratification was in response to ~~choose~~the ~~between~~U.S. Supreme Court’s July 2020 decision in Seila Law LLC v. CFPB, which held that, the ~~following~~CFPB ~~two~~Director ~~options:~~must be removable at the will of the President an purported to settle any issues regarding the promulgation of the CFPB Rule.)

A “full payment test”, under which the lender must make a reasonable determination of the consumer’s ability to repay the loan in full and cover major financial obligations and living expenses over the term of the loan and the succeeding 30 days. Under ~~this test,~~ the ~~lender~~penalty ~~must~~fee ~~take~~prevention ~~account~~provisions: of the consumer’s basic living expenses and obtain and generally verify evidence of the consumer’s income and major financial obligations. However, in circumstances where a lender determines that a reliable income record is not reasonably available, such as when a consumer receives and spends income in cash, the lender may reasonably rely on the consumer’s statements alone as evidence of income. Further, unless a housing debt obligation appears on a national consumer report, the lender may reasonably rely on the consumer’s written statement regarding his or her housing expense. As part of the ATR determination, the CFPB Rule permits lenders and consumers in certain circumstances to rely on income from third parties, such as spouses, to which the consumer has a reasonable expectation of access, and to consider whether another person is regularly contributing to the payment of major financial obligations or basic living expenses. A 30-day cooling off period applies after a sequence of three covered short-term or longer-term balloon payment loans.

AIf ~~“principal-payoff~~two ~~option,”~~consecutive ~~under~~attempts ~~which~~to ~~the~~collect ~~lender~~money ~~may~~from ~~make~~a upparticular toaccount ~~three~~of ~~sequential~~the ~~loans~~borrower, ormade ~~so-called~~through ~~Section~~any ~~1041.6~~channel ~~Loans, without engaging in an ATR analysis~~(e. ~~The first Section 1041~~g.6, ~~Loan~~paper incheck, ~~any sequence of Section 1041.6 Loans without a 30-day cooling off period between loans is limited to $500~~ACH, ~~the~~prepaid ~~second~~card) isfail ~~limited~~because ~~to a principal amount that is at least one-third smaller than~~ the ~~principal~~account ~~amount~~has ofinsufficient ~~the first~~funds, ~~and~~ the ~~third~~lender iscannot ~~limited~~make toany afurther ~~principal~~attempts ~~amount~~to ~~that~~collect isfrom atsuch ~~least~~account ~~two-thirds~~unless ~~smaller than~~ the ~~principal amount of the first. A~~ lender ~~may~~has ~~not~~provided ~~use~~a ~~this~~new ~~option~~notice ifto ~~(i)~~ the ~~consumer~~borrower ~~had~~and in the ~~past~~borrower 30has ~~days~~provided ana ~~outstanding~~new ~~covered~~and ~~short-term~~specific ~~loan~~authorization orfor anadditional ~~outstanding longer-term balloon~~ payment ~~loan~~transfers. ~~that~~The isCFPB ~~not~~Rule acontains ~~Section~~specific ~~1041.6~~requirements ~~Loan,~~and orconditions ~~(ii)~~for the ~~new Section 1041~~authorization.6 ~~Loan~~While ~~would result in~~ the ~~consumer~~CFPB ~~having~~has ~~more~~explained ~~than~~that ~~six~~these ~~covered~~provisions ~~short-term~~are ~~loans~~designed ~~(including~~to ~~Section~~limit ~~1041.6~~bank ~~Loans)~~penalty ~~during~~fees ato ~~consecutive~~which ~~12-month~~consumers ~~period~~may orbe ~~being~~subject, inand ~~debt~~while ~~for~~banks ~~more~~do ~~than~~not 90charge ~~days~~penalty fees on ~~such~~card ~~loans~~authorization ~~during a consecutive 12-month period. For Section 1041.6 Loans~~requests, the ~~lender~~CFPB ~~cannot~~Rule ~~take~~nevertheless ~~vehicle~~treats ~~security~~card orauthorization ~~structure~~requests ~~the~~as ~~loan~~payment asattempts ~~open-end~~subject ~~credit~~to these limitations.

The portion of the CFPB Rule addressing the “penalty fee prevention” provision, would have become effective but for the stay entered in the CFSA Litigation on August 19, 2019. This provision was ratified on July 7, 2020 in response to the U.S. Supreme Court’s July 2020 decision in Seila Law LLC vs. CFPB, which held that, the CFPB Director must be removable at the will of the President. Under the penalty fee prevention provisions:

If two consecutive attempts to collect money from a particular account of the borrower, made through any channel (e.g., paper check, ACH, prepaid card) are unsuccessful due to insufficient funds, the lender cannot make any further attempts to collect from such account unless and until the lender has provided a new notice to the borrower and the borrower has provided a new and specific authorization for additional payment transfers. The CFPB Rule contains specific requirements and conditions for the authorization. While the CFPB has explained that these provisions are designed to limit bank penalty fees to which consumers may be subject, and while banks do not charge penalty fees on

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card authorization requests, the CFPB Rule nevertheless treats card authorization requests as payment attempts subject to these limitations.

A lender generally must give the consumer at least three business days’ advance notice before attempting to collect payment by accessing a consumer’s checking, savings, or prepaid account. The notice must include information such as the date of the payment request, payment channel and payment amount (broken down by principal, interest, fees, and other charges), as well as additional information for “unusual attempts,” such as when the payment is for a different amount than the regular payment, initiated on a date other than the date of a regularly scheduled payment or initiated in a different channel than the immediately preceding payment attempt.

It is possible that some or all of a ratified portion of the CFPB Rule, which will take effect 90 days after its publication in the federal register, will be subject to additional legal challenge by other trade groups or other private parties, and the effect of the CFPB’s ratification of the CFPB Rule on the litigation initiated by the CFSA is unknown.

Ohio House Bill 123 (“HB 123”), ~~passed out of both the Senate and the House of Representatives on July 24, 2018. HB 123~~ amends the General Loan Law and Small Loan Law, under which two of the Company’s Ohio subsidiaries are licensed, to prohibit loans with a term of fewer than 180-days. HB 123 also prohibits credit services organizations, such as the Company’s CSO subsidiary that operated in Ohio prior to April 28, 2019, from brokering an extension of credit if that credit is in a principal amount of less than five thousand dollars, with a term less than 180-days, and that has an annual percentage rate greater than 28%. Ohio’s Governor signed HB 123 on July 30, 2018. It became effective on or about October 30, 2018, but only applies to loans or extensions of credit made on or after April 28, 2019, at which time, the Company’s Ohio subsidiary stopped offering the Ohio CSO product. The Company is focused on generating revenue through Money Service Business offerings at its Ohio subsidiaries. Absent additional revenues generated from sales of these products, HB 123 will have a material adverse effect on the Company’s results of operations.

Prior to January 1, 2020, the California Financing Law capped rates on loans under $2,500 but imposed no limit on loans with a principal balance of $2,500 or higher. AB 539, effective January 1, 2020, imposed a rate cap on loans above $2,500, and imposed additional requirements on lenders making loans above $2,500. On February 21, 2020, AB 3010 was introduced in the California Assembly. This bill, if passed and signed into law, would have a substantial impact on the payday lending business in California. If it becomes effective, starting July 1, 2021, deferred presentment transaction borrowers would be limited to four loans during any 365-day period, and deferred presentment transaction providers would be required to check database eligibility before making a deferred presentment transaction. This may have a substantial impact on our payday lending business in California.

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transaction borrowers would be limited to four loans during any 365-day period, and deferred presentment transaction providers would be required to check database eligibility before making a deferred presentment transaction. This may have a substantial impact on our payday lending business in California.

In Virginia, SB 421 was signed into law by the Governor on April 22, 2020, with an effective date of January 1, 2021. This legislation will have a substantial impact on our open-end lending in Virginia, as lenders and borrowers will no longer be free to set interest rates. Rather, the interest on open-end credit would be capped at 36%. This may have a substantial impact on our Virginia operations.

Product Characteristics and Mix

As the Company expands its product offerings to meet customers’ needs, the characteristics of the Company’s overall loan portfolio shift to reflect the terms of these new products. Our various lending products have different terms to adapt to the changing markets and regulations. In some instances, certain products offered by third-party lenders throughout the Company’s retail locations may enhance fees from check cashing, bill pay services, and other similar money service business offerings provided to the customer.

Expenses

Our operating expenses relate primarily to the operation of our retail locations and internet presence, including salaries and benefits, retail location occupancy costs, call center costs, advertising, loan loss provisions, and depreciation of assets. We also incur corporate and other expenses on a company-wide basis, including interest expense and other financing costs related to our indebtedness, insurance, salaries, benefits, occupancy costs, and professional expenses.

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COVID-19 Pandemic

On January 30, 2020, the World Health Organization declared the COVID-19 outbreak a "Public Health Emergency of International Concern" and on March 11, 2020, declared it to be a pandemic. Actions taken around the world to help mitigate the spread of COVID-19 include restrictions on travel, and quarantines in certain areas, and forced closures for certain types of public places and businesses. COVID-19 and actions taken to mitigate the spread of it have had and are expected to continue to have an adverse impact on the economies and financial markets of many countries, including the geographic areas in which the Company operates. ~~In response to~~ COVID-19, ~~the~~and ~~Company had~~ the ~~majority~~governmental ofeconomic ~~its~~aid ~~corporate~~for ~~employees~~COVID-19 ~~working~~have ~~remotely~~impacted ~~through~~demand ~~June~~for ~~29,~~our ~~2020~~products ~~and~~across ~~has~~our ~~restricted operating hours at certain~~ retail ~~locations in order to ensure the safety or our employees~~ and ~~customers~~internet segments.

It is unknown how long the adverse conditions associated with the COVID-19 pandemic will last and what the complete financial effect will be to the Company. As of ~~June~~September 30, 2020, because of the COVID-19 pandemic, the Company had experienced a significant decline in portfolio levels and in the demand for its products and services~~, and portfolio levels have declined because of the COVID-19 pandemic~~. Declining portfolio levels ~~will~~had ~~have~~ a negative impact on operating profits and liquidity and will impact our ability to meet all debt financing and covenant obligations. The Company has updated its five-year operating plan to reflect the likely significant adverse macroeconomic effects COVID-19 will have on the Company’s principal markets and customers, resulting in a large decrease in the fair value of its senior PIK notes and a full impairment of goodwill as of March 31, 2020. Additionally, it is reasonably possible that estimates made in the financial statements have been, or will be, materially and adversely impacted in the near term as a result of these conditions, including the allowance for loan losses and valuation allowances on deferred tax assets. Further, the Company’s liquidity and access to capital, including its ability to refinance or otherwise extend the maturity of the Ivy Credit Agreement, or comply with the covenant requirements of the Ivy Credit Agreement and Revolving Credit Agreement, could be materially adversely impacted by the pandemic, which could result in a default and related acceleration of our obligations under these agreements.

Critical Accounting Policies

Consistent with GAAP, our management makes certain estimates and assumptions to determine the reported amounts of assets, liabilities, revenue and expenses in the process of preparing our financial statements. These estimates and assumptions are based on the best information available to management at the time the estimates or assumptions are made. The most significant estimates made by our management include allowance for loan losses, fair value of PIK notes, and our determination for recording the amount of deferred income tax assets and liabilities, because these estimates and assumptions could change materially as a result of conditions both within and beyond management’s control.

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notes, and our determination for recording the amount of deferred income tax assets and liabilities, because these estimates and assumptions could change materially as a result of conditions both within and beyond management’s control.

Management believes that among our significant accounting policies, the following involve a higher degree of judgment:

Finance Receivables, Net

Finance receivables consist of short-term and medium-term consumer loans.

Short-term consumer loans can be unsecured or secured with a maturity up to ninety days. Unsecured short-term products typically range in size from $100 to $1,000, with a maturity between fourteen and thirty days, and an agreement to defer the presentment of the customer’s personal check or preauthorized debit for the aggregate amount of the advance plus fees. This form of lending is based on applicable laws and regulations which vary by state. Statutes vary from state-to-state permitting charging fees of 5% to 27%, to charging interest up to 25% per month. The customers repay the cash advances by making cash payments or allowing the check or preauthorized debit to be presented. Secured short-term products typically range from $750 to $5,000, and are asset-based consumer loans whereby the customer obtains cash and grants a security interest in the collateral that may become a lien against that collateral. Secured consumer loans represented 14.2% and 1918.26% of short-term consumer loans at December 31, 2019, and ~~June~~September 30, 2020, respectively.

Medium-term consumer loans can be unsecured or secured with a maturity of three months up to thirty-six months. Unsecured medium-term products typically range from $100 to $5,000. These consumer loans vary in structure depending upon the regulatory environment where they are offered. The consumer loans are due in installments or provide for a line of credit with periodic monthly payments. Secured medium-term products typically range from $750 to $5,000, and are asset-based consumer loans whereby the customer obtains cash and grants a security interest in the collateral that may become a lien against that collateral. Secured consumer loans represented 15.4% and 14.0% of medium-term consumer loans at December 31, 2019, and September 30, 2020, respectively.

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Medium-term consumer loans can be unsecured or secured with a maturity of three months up to thirty-six months. Unsecured medium-term products typically range from $100 to $5,000. These consumer loans vary in structure depending upon the regulatory environment where they are offered. The consumer loans are due in installments or provide for a line of credit with periodic monthly payments. Secured medium-term products typically range from $750 to $5,000, and are asset-based consumer loans whereby the customer obtains cash and grants a security interest in the collateral that may become a lien against that collateral. Secured consumer loans represented 15.4% and 11.9% of medium-term consumer loans at December 31, 2019, and June 30, 2020, respectively.

Total finance receivables, net of unearned advance fees and allowance for loan losses on the consolidated balance sheet as of December 31, 2019, and ~~June~~September 30, 2020, were $82.0 million and $4247.79 million, respectively. The allowance for loan losses as of December 31, 2019, and ~~June~~September 30, 2020, were $13.8 million and $1011.60 million, respectively. At December 31, 2019, and ~~June~~September 30, 2020, the allowance for loan losses was 14.4% and 1918.97%, respectively, of total finance receivables, net of unearned advance fees.

Finance receivables, net as of December 31, 2019, and ~~June~~September 30, 2020, are as follows (in thousands):


	December 31,		~~June~~September 30,
	2019		2020
Finance Receivables, net of unearned advance fees	$	95,823	$	5358,~~335~~926
Less: Allowance for loan losses		13,828		1011,~~599~~000
Finance Receivables, Net	$	81,995	$	4247,~~736~~926

~~The total changes to the allowance for loan losses for the three months and six months ended June 30, 2019 and 2020, were as follows (in thousands):~~31



	Three Months Ended				Six Months Ended
	June 30,				June 30,
	2019		2020		2019		2020
Allowance for loan losses
Beginning of Period	$	6,039	$	11,420	$	3,474	$	13,828
Provisions for loan losses		16,524		3,754		31,029		17,379
Charge-offs, net		(9,114)		(4,575)		(21,054)		(20,608)
End of Period	$	13,449	$	10,599	$	13,449	$	10,599
Allowance as a percentage of finance receivables, net of unearned advance fees		14.4%		19.9%		14.4%		19.9%

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The total changes to the allowance for loan losses for the three months and nine months ended September 30, 2019 and 2020, were as follows (in thousands):



	Three Months Ended				Nine Months Ended
	September 30,				September 30,
	2019		2020		2019		2020
Allowance for loan losses
Beginning of Period	$	13,449	$	10,599	$	3,474	$	13,828
Provisions for loan losses		21,000		6,315		52,029		23,694
Charge-offs, net		(19,501)		(5,914)		(40,555)		(26,522)
End of Period	$	14,948	$	11,000	$	14,948	$	11,000
Allowance as a percentage of finance receivables, net of unearned advance fees		15.3%		18.7%		15.3%		18.7%

The provision for loan losses for the three months ended ~~June~~September 30, 2019 and 2020, includes losses from returned items from check cashing of $1.24 million and $0.7 million, and third-party lender losses of $35.30 million and $~~-0-~~1.8 million, and debt buyer liability costs of $4.3.9 million and $10.31 million, respectively. The provision for loan losses for the ~~six~~nine months ended ~~June~~September 30, 2019 and 2020, includes losses from returned items from check cashing of $2.3.6 million and $2.08 million, and third-party lender losses of $914.1 million and $13.97 million, and debt buyer liability costs of $48.32 million and $4.1 million, respectively.

A subsidiary of the Company guarantees loans with third-party lenders under the CSO model. As of December 31, 2019, and ~~June~~September 30, 2020, the outstanding amount of active consumer loans were $12.1 million and $23.78 million, respectively, consisting of $5.0 million and $23.67 million in short-term, and $7.1 million and $0.1 million in medium-term loans, respectively. We accrue for these obligations through management’s estimation of anticipated purchases based on expected losses in the third-party lender’s portfolio. This obligation is recorded as a current liability on our balance sheet and was $2.6 million and $01.72 million as of December 31, 2019, and ~~June~~September 30, 2020, respectively. A subsidiary of the Company has also entered into certain debt buying arrangements to leverage our expertise in collecting delinquent loans. Total gross receivables for which the Company recorded a debt buyer liability were $28.4 million and $1620.45 million, and the Company reserved $3.5 million and $32.4 million, for this debt buying liability as of December 31, 2019 and ~~June~~September 30, 2020, respectively.

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Goodwill Impairment

Management evaluates all long-lived assets for impairment annually as of December 31, or whenever events or changes in business circumstances indicate an asset might be impaired, including goodwill and equity method investments. Goodwill represents the excess of the cost of an acquisition over the fair value of the net assets at the date of the acquisition.

One of the methods that management employs in the review of such assets uses estimates of future cash flows. If the carrying value is considered impaired, an impairment charge is recorded for the amount by which the carrying value exceeds its fair value. Management believes that its estimates of future cash flows and fair value are reasonable. Changes in estimates of such cash flows and fair value, however, could impact the estimated value of such assets.

Due to the macroeconomic effects of the COVID-19 pandemic, the Company conducted a test for impairment of goodwill as of March 31, 2020 for the Retail financial services reporting unit and concluded that our Retail financial services reporting unit had an impairment of $11.3 million. The Company’s goodwill was fully impaired as of March 31, 2020. Intangible assets were determined to be not impaired as of ~~June~~September 30, 2020.

Income Taxes

We record income taxes as applicable under GAAP. Deferred tax assets and liabilities are determined based on differences between the financial reporting and tax basis of assets and liabilities and are measured using the enacted tax rates and laws that will be in effect when the differences are expected to reverse. A valuation allowance is recorded to reduce the deferred tax asset if it is more likely than not that some portion of the asset will not be realized.

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rates and laws that will be in effect when the differences are expected to reverse. A valuation allowance is recorded to reduce the deferred tax asset if it is more likely than not that some portion of the asset will not be realized.

As of ~~June~~September 30, 2020, the Company had a valuation allowance on its deferred tax assets as it was more likely than not that approximately $6742.97 million of net deferred tax assets would not be realized in the foreseeable future. Based on a pre-tax loss of $4467.72 million for the ~~six~~nine months ended ~~June~~September 30, 2020, and the projected reversal of temporary items, the Company continues to maintain a full valuation allowance against its deferred tax assets.

Fair Value of PIK Notes

The fair value of the PIK Notes is determined using an approach that considered both a Black Scholes option price methodology and the intrinsic value of the notes on an ‘‘as-if-converted’’ basis. This approach was selected because the PIK Notes are expected to be converted to equity upon redemption and the face value of the PIK Notes is greater than the enterprise value of the Company.

The ~~change in the~~ fair value of the PIK Notes ofincreased $360.75 million and decreased $96.56 million during the three months ended, and decreased $7473.27 million and (decreased $51.25 million) during the ~~six~~nine months ended ~~June~~September 30, 2020, and 2019, respectively, ~~has~~and ~~been~~ recognized in other comprehensive income as the entire change in fair value is attributable to the instrument-specific credit risk of the PIK Notes. We measure the fair value of the PIK Notes on a quarterly basis using a similar methodology, unless there is a quoted market price that can be used instead.

Results of Operations

Three Months Ended September 30, 2020, compared to the Three Months Ended September 30, 2019

The following table sets forth key operating data for the three months ended September 30, 2020, and 2019 (dollars in thousands):



	Three Months Ended September 30,
	2019		2020		Increase (Decrease)			2019	2020

								(Percent of Revenue)

Total Revenues	$	84,893	$	53,916	$	(30,977)	(36.5%)	100.0%	100.0%
Operating Expenses
Salaries and benefits		18,093		14,251		(3,842)	(21.2%)	21.3%	26.4%
Provision for losses		31,317		8,866		(22,451)	(71.7%)	36.9%	16.4%
Occupancy		8,931		8,821		(110)	(1.2%)	10.5%	16.4%
Advertising and marketing		1,087		2,728		1,641	151.0%	1.3%	5.1%
Depreciation and amortization		5,406		3,729		(1,677)	(31.0%)	6.4%	6.9%
Other operating expenses		7,279		7,325		46	0.6%	8.6%	13.6%
Total Operating Expenses		72,113		45,720		(26,393)	(36.6%)	84.9%	84.8%
Income from Operations		12,780		8,196		(4,584)	(35.9%)	15.1%	15.2%
Corporate and other expenses
Corporate expenses		17,907		16,387		(1,520)	(8.5%)	21.1%	30.4%
Depreciation and amortization		1,430		900		(530)	(37.1%)	1.7%	1.7%
Interest expense, net		12,259		13,362		1,103	9.0%	14.4%	24.8%
Income tax expense (benefit)		6		(193)		(199)	0.0%	—	-0.4%
Total corporate and other expenses		31,602		30,456		(1,146)	(3.6%)	37.2%	56.5%
Net loss	$	(18,822)	$	(22,260)	$	(3,438)	(18.3%)	(22.1%)	(41.3%)

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Results of Operations

Three Months Ended June 30, 2020, compared to the Three Months Ended June 30, 2019

The following table sets forth key operating data for the three months ended June 30, 2020, and 2019 (dollars in thousands):



	Three Months Ended June 30,
	2019		2020		Increase (Decrease)			2019	2020
								(Percent of Revenue)

Total Revenues	$	82,493	$	51,675	$	(30,818)	(37.4%)	100.0%	100.0%
Operating Expenses
Salaries and benefits		17,396		12,759		(4,637)	(26.7%)	21.1%	24.7%
Provision for losses		25,346		5,700		(19,646)	(77.5%)	30.7%	11.0%
Occupancy		8,409		8,373		(36)	(0.4%)	10.2%	16.2%
Advertising and marketing		795		1,504		709	89.2%	1.0%	2.9%
Depreciation and amortization		5,147		4,066		(1,081)	(21.0%)	6.2%	7.9%
Other operating expenses		7,158		7,600		442	6.2%	8.7%	14.7%
Total Operating Expenses		64,251		40,002		(24,249)	(37.7%)	77.9%	77.4%
Income from Operations		18,242		11,673		(6,569)	(36.0%)	22.1%	22.6%
Corporate and other expenses
Corporate expenses		17,538		15,615		(1,923)	(11.0%)	21.3%	30.2%
Depreciation and amortization		1,467		883		(584)	(39.8%)	1.8%	1.7%
Interest expense, net		11,875		12,961		1,086	9.1%	14.4%	25.1%
Income tax expense		4		218		214	0.0%	—	0.4%
Total corporate and other expenses		30,884		29,677		(1,207)	(3.9%)	37.4%	57.4%
Net loss	$	(12,642)	$	(18,004)	$	(5,362)	(42.4%)	(15.3%)	(34.8%)

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Operating Metrics

The following tables set forth key loan and check cashing operating data as of and for the three months ended ~~June~~September 30, 2020, and 2019:


	Three Months Ended
	~~June~~September 30,
	2019		2020
Short-term Loan Operating Data (unaudited):
Loan volume (originations and refinancing) (in thousands)	$	~~250~~275,~~066~~837	$	~~133~~148,~~936~~888
Number of loan transactions (in thousands)		~~687~~747		~~339~~374
Average new loan size	$	~~364~~369	$	~~395~~399
Average fee per new loan	$	46.2174	$	4948.4160
Loan loss provision (in thousands)	$	912,~~066~~191	$	~~266~~3,984
Loan loss provision as a percentage of loan volume		34.64%		0.2.7%
Secured loans as percentage of total at June 30th		13.3%		19.2%
Secured loans as percentage of total at September 30th		13.7%		18.6%
Medium-term Loan Operating Data (unaudited):
Balance outstanding (in thousands)	$	3839,~~338~~658	$	2123,~~918~~101
Number of loans outstanding		4041,~~119~~481		2627,~~590~~750
Average balance outstanding	$	956	$	~~824~~832
Weighted average monthly percentage rate		18.0%		1819.60%
Allowance as a percentage of finance receivables		2930.39%		4140.0%
Loan loss provision (in thousands)	$	78,~~458~~809	$	32,~~488~~331
Secured loans as percentage of total at June 30th		14.7%		11.9%
Secured loans as percentage of total at September 30th		15.8%		14.0%
Check Cashing Data (unaudited):
Face amount of checks cashed (in thousands)	$	~~426~~424,~~898~~855	$	~~414~~373,~~166~~467
Number of checks cashed (in thousands)		~~677~~672		~~562~~580
Face amount of average check	$	~~631~~632	$	~~737~~644
Average fee per check	$	1819.8778	$	2523.1653
Returned check expense (in thousands)	$	1,~~243~~375	$	~~712~~721
Returned check expense as a percent of face amount of checks cashed		0.3%		0.2%

Revenue


	Three Months Ended ~~June~~September 30,
(dollars in thousands)	2019		2020		Increase (Decrease)			2019	2020
								(Percent of Revenue)
Short-term Consumer Loan Fees and Interest	$	3134,~~766~~928	$	1618,~~735~~157	$	(1516,~~031~~771)	(4748.30%)	3841.51%	3233.47%
Medium-term Consumer Loan Fees and Interest		1416,~~867~~123		98,~~258~~967		(57,~~609~~156)	(3744.74%)	1819.0%	1716.96%
Credit Service Fees		1612,~~688~~579		2,~~039~~938		(149,~~649~~641)	(8776.86%)	2014.28%	35.94%
Check Cashing Fees		1213,~~774~~292		1413,~~147~~649		~~1,373~~357	102.7%	15.57%	2725.43%
Prepaid Debit Card Services		2,~~681~~686		2,~~906~~734		~~225~~48	81.48%	3.21%	5.61%
Other Income		35,~~717~~285		67,~~590~~471		2,~~873~~186	7741.34%	4.6.3%	1213.89%
Total Revenue	$	8284,~~493~~893	$	5153,~~675~~916	$	(30,~~818~~977)	(3736.45%)	100.0%	100.0%

Total revenue for the three months ended ~~June~~September 30, 2020, decreased $3031.80 million, or 3736.45%, as compared to the same period in the prior year. The decrease is primarily the result of decreased short-term consumer loan fees, credit service fees and medium-term consumer loan fees partially offset by ~~increases~~the increase in ~~check cashing fees and~~ other income.

Revenue from short-term consumer loan fees and interest for the three months ended ~~June~~September 30, 2020, decreased $1516.08 million, or 4748.30%, as compared to the same period in the prior year, primarily due to the contraction of the short-term portfolios in the Retail segment as a result of the COVID-19 pandemic.

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Revenue from medium-term consumer loans for the three months ended ~~June~~September 30, 2020, decreased $57.62 million, or 3744.74%, as compared to the same period in the prior year, primarily due to the contraction of the medium-term portfolios in the Retail segment as a result of the COVID-19 ~~Pandemic~~pandemic, and a regulatory change preventing the medium-term product from being offered in a certain market.

Revenue from CSO fees for the three months ended ~~June~~September 30, 2020, decreased $149.6 million, or 8776.86%, compared to the same period in the prior year, primarily related to the discontinued CSO product in our Retail segment.

~~Revenue~~Other ~~from~~income ~~check cashing fees~~ for the three months ended ~~June~~September 30, 2020, increased $12.4 2 million, or 1041.74%, compared to the same period in the prior year, primarily as the result of ancommissions ~~increase~~earned infor ~~the~~bill ~~average~~pay ~~fee~~services ~~per~~in ~~check~~certain markets.

Other income for the three months ended June 30, 2020, increased $2.9 million, or 77.3%, compared to the same period in the prior year, primarily as the results of commissions earned for bill pay services in certain markets.

Operating Expenses


	Three Months Ended ~~June~~September 30,
(dollars in thousands)	2019		2020		Increase (Decrease)			2019	2020
								(Percent of Revenue)

Salaries	$	1718,~~396~~093	$	1214,~~759~~251	$	(43,~~637~~842)	(2621.72%)	21.13%	2426.74%
Provision for Loan Losses		2531,~~346~~317		58,~~700~~866		(1922,~~646~~451)	(7771.57%)	3036.79%	1116.04%
Occupancy		8,~~409~~931		8,~~373~~821		(36110)	(01.42%)	10.25%	16.24%
Depreciation & Amortization		5,~~147~~406		43,~~066~~729		(1,~~081~~677)	(2131.0%)	6.24%	76.9%
Advertising & Marketing		~~795~~1,087		12,~~504~~728		~~709~~1,641	89151.20%	1.03%	25.91%
Bank Charges		1,~~597~~701		1,~~907~~788		~~310~~87	195.41%	12.90%	3.73%
Store Supplies		~~372~~366		~~317~~299		(5567)	(1418.83%)	0.54%	0.6%
Collection Expenses		~~252~~250		~~326~~298		7448	2919.42%	0.3%	0.6%
Telecommunications		1,~~365~~481		1,~~493~~379		~~128~~(102)	9(6.49%)	1.7%	2.96%
Security		~~620~~554		~~563~~492		(5762)	(911.2%)	0.87%	10.19%
License & Other Taxes		~~331~~288		~~315~~231		(1657)	(419.8%)	0.43%	0.64%
Loss on Asset Disposal		7353		~~141~~200		68147	100.0%	0.1%	0.34%
Verification Processes		~~565~~613		~~242~~452		(~~323~~161)	(5726.23%)	0.7%	0.58%
Other Operating Expenses		1,~~983~~973		2,~~296~~186		~~313~~213	1510.8%	2.43%	4.40%
Total Operating Expenses		6472,~~251~~113		4045,~~002~~720		(2426,~~249~~393)	(3736.76%)	7784.9%	7784.48%
Income from Operations	$	1812,~~242~~780	$	118,~~673~~196	$	(64,~~569~~584)	(3635.09%)	2215.1%	2215.62%

Total operating expenses decreased by $2426.24 million, or 3736.76%, for the three months ended ~~June~~September 30, 2020, as compared to the same period in the prior year, primarily due to the decrease in salaries, provision for loan losses, and depreciation.

Salaries decreased by $43.68 million, or 2621.72%, for the three months ended ~~June~~September 30, 2020, as compared to the prior period, primarily due to the closure of underperforming retail locations and restricted operating hours at certain retail locations.

The provision for loan losses decreased by $1922.65 million, or 7771.57%, for the three months ended ~~June~~September 30, 2020, as compared to the same period in the prior year, primarily as the result of decreases in the provision for short-term consumer loans, and medium-term consumer loans ~~and CSO loans~~.

Depreciation decreased by $1.17 million, or 2131.0%, for the three months ended ~~June~~September 30, 2020, as compared to the prior period, primarily as a result of a large portion of property, leasehold improvements, and equipment becoming fully depreciated during the year ended December 31, 2019.

36Advertising and marketing increased by $1.6 million, or 151.0%, for the three months ended September 30, 2020, as compared to the prior period, primarily as a result of the marketing fees associated with a certain product.

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Corporate and Other Expenses


	Three Months Ended ~~June~~September 30,
	2019		2020		Increase (Decrease)			2019	2020
							(Percent)	(Percent of Revenue)
Corporate Expenses	$	17,~~538~~907	$	1516,~~615~~387	$	(1,~~923~~520)	(118.05%)	21.21%	30.24%
Depreciation & Amortization		1,~~467~~430		~~883~~900		(~~584~~530)	(3937.81%)	1.87%	1.7%
Interest expense, net		1112,~~875~~259		1213,~~961~~362		1,~~086~~103	9.10%	14.4%	2524.18%
Income tax expense (benefit)		46		~~218~~(193)		~~214~~(199)	100.0%	0.0%	(0.4%)
Total Corporate and Other Expenses	$	3031,~~884~~602	$	2930,~~677~~456	$	(1,~~207~~146)	(3.96%)	37.42%	5756.45%

Corporate expenses decreased by $1.95 million, or 118.05%, for the three months ended ~~June~~September 30, 2020, as compared to the same period in the prior year, primarily as the result of reduced costs for corporate salaries, professional services and employee insurance.

Interest expense increased by $1.1 million, or 9.10%, for the three months ended ~~June~~September 30, 2020, as compared to the prior year’s period, primarily due to the increase in the principal amount of the senior PIK notes.

Business Segment Results of Operations for the Three Months Ended ~~June~~September 30, 2020, and ~~June~~September 30, 2019

The following tables present summarized financial information for our segments:


	As of and for the three months ended ~~June~~September 30, 2020
	Retail				Internet				Unallocated
	Financial		% of		Financial		% of		(Income)				% of
	Services		Revenue		Services		Revenue		Expenses		Consolidated		Revenue
Total Assets	$	~~166~~149,~~086~~603			$	3940,~~307~~750					$	~~205~~190,~~393~~353
Other Intangible Assets		2,~~407~~309				15—						2,~~422~~309
Total Revenues	$	4547,~~727~~200	100.0	%	$	56,~~948~~716	100.0	%			$	5153,~~675~~916	100.0	%
Provision for Loan Losses		45,~~537~~848	912.94	%		13,~~163~~018	1944.69	%				58,~~700~~866	1116.04	%
Depreciation and Amortization		43,~~066~~729	87.9	%		—	—	%				43,~~066~~729	76.9	%
Other Operating Expenses		2932,~~654~~056	6467.9	%		~~582~~1,069	916.70	%				3033,~~236~~125	5861.4	%
Operating Gross Profit		75,~~470~~567	1611.38	%		42,~~203~~629	7039.71	%				118,~~673~~196	2215.73	%
Interest Expense, net		89,~~787~~090	19.23	%		4,~~174~~272	7063.26	%				1213,~~961~~362	2524.18	%
Depreciation and Amortization		~~851~~876	1.9	%		3224	0.54	%				~~883~~900	1.7	%
Other Corporate Expenses (a)		—	—			—	—			1516,~~615~~387		1516,~~615~~387	30.24	%
Loss from Continuing Operations, before tax		(24,~~168~~399)	(49.73)	%		(31,667)	(024.18)	%		(1516,~~615~~387)		(1722,~~786~~453)	(3441.46)	%

(a)	Represents expenses that are not allocated between reportable segments.

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	As of and for the three months ended ~~June~~September 30, 2019
	Retail				Internet				Unallocated
	Financial		% of		Financial		% of		(Income)				% of
	Services		Revenue		Services		Revenue		Expenses		Consolidated		Revenue
Total Assets	$	~~237~~226,~~530~~583			$	2827,~~238~~381					$	~~265~~253,~~768~~964
Goodwill		11,288				—						11,288
Other Intangible Assets		2,~~785~~686				~~108~~85						2,~~893~~771
Total Revenues	$	7172,~~535~~887	100.0	%	$	1012,~~958~~006	100.0	%			$	8284,~~493~~893	100.0	%
Provision for Loan Losses		1923,~~512~~782	2732.36	%		57,~~834~~535	5362.28	%				2531,~~346~~317	3036.79	%
Depreciation and Amortization		5,~~147~~406	7.24	%		—	—	%				5,~~147~~406	6.24	%
Other Operating Expenses		3233,~~475~~985	4546.47	%		1,~~283~~405	11.7	%				3335,~~758~~390	41.06	%
Operating Gross Profit		149,~~401~~714	2013.13	%		3,~~841~~066	3525.15	%				1812,~~242~~780	2215.1	%
Interest Expense, net		8,~~011~~223	11.23	%		34,~~864~~036	3533.36	%				1112,~~875~~259	14.4	%
Depreciation and Amortization		1,~~435~~398	21.09	%		32	0.3	%				1,~~467~~430	1.87	%
Other Corporate Expenses (a)		—	—			—	—			17,~~538~~907		17,~~538~~907	21.31	%
Loss from Continuing Operations, before tax		~~4,955~~93	60.91	%		(551,002)	(08.53)	%		(17,~~538~~907)		(1218,~~638~~816)	(1522.32)	%

(a)	Represents expenses that are not allocated between reportable segments.

Retail Financial Services

Retail financial services represented 8887.5%, or $4547.72 million, of consolidated revenues for the three months ended ~~June~~September 30, 2020, which was a decrease of $25.87 million, or 3635.02%, over the prior period, primarily as a result of a decrease in short-term consumer loan fees, medium-term consumer loan fees and credit services fees. However, revenue from check cashing, and other income for the Retail segment increased by $10.4 million and $32.03 million, respectively, for the three months ended ~~June~~September 30, 2020, compared to the prior year period. Also, provision for loan losses decreased as a percentage of revenue from 32.6% to 12.4% for the three months ended September 30, 2020 compared to the prior year period.

Internet Financial Services

For the three months ended ~~June~~September 30, 2020, total revenues contributed by our Internet financial services segment were $56.97 million, a decrease of $5.03 million, or 4544.71%, over the prior year comparable period, primarily as a result of contraction of portfolios ~~primarily~~ as a result of the COVID-19 pandemic, and regulatory changes in a certain market. However, provision for loan losses decreased as a percentage of revenue from 5362.28% to 1944.69%, and operating gross profit increased as a percentage of revenue from 3525.15% to 7039.71% for the three months ended ~~June~~September 30, 2020 compared to the prior year comparable period.

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~~Six~~Nine Months Ended ~~June~~September 30, 2020, compared to the ~~Six~~Nine Months Ended ~~June~~September 30, 2019

The following table sets forth key operating data for the ~~six~~nine months ended ~~June~~September 30, 2020, and 2019 (dollars in thousands):


	~~Six~~Nine Months Ended ~~June~~September 30,
	2019		2020		Increase (Decrease)			2019	2020
								(Percent of Revenue)

Total Revenues	$	~~168~~253,~~989~~882	$	~~127~~181,~~654~~570	$	(4172,~~335~~312)	(2428.5%)	100.0%	100.0%
Operating Expenses
Salaries and benefits		3452,~~242~~335		2943,~~622~~872		(48,~~620~~463)	(1316.52%)	20.36%	2324.2%
Provision for losses		4677,~~632~~949		2534,~~429~~295		(2143,~~203~~654)	(4556.50%)	2730.67%	1918.9%
Occupancy		1625,~~947~~877		1725,~~149~~970		~~202~~93	10.24%	10.02%	1314.43%
Advertising and marketing		12,~~572~~659		25,~~314~~042		~~742~~2,383	4789.26%	01.90%	12.8%
Depreciation and amortization		1318,~~352~~758		812,~~646~~375		(46,~~706~~383)	(3534.20%)	7.94%	6.8%
Other operating expenses		1421,~~151~~431		1623,~~078~~404		1,~~927~~973	139.62%	8.4%	12.68%
Total Operating Expenses		~~126~~199,~~896~~009		99144,~~238~~958		(2754,~~658~~051)	(2127.82%)	7578.14%	7779.78%
Income from Operations		4254,~~093~~873		2836,~~416~~612		(1318,~~677~~261)	(3233.53%)	2421.96%	2220.32%
Corporate and other expenses
Corporate expenses		3452,~~637~~544		3350,~~830~~216		(~~807~~2,328)	(24.34%)	20.57%	2627.57%
Depreciation and amortization		24,~~948~~378		12,~~840~~740		(1,~~108~~638)	(37.64%)	1.7%	1.45%
Interest expense, net		2335,~~261~~520		2639,~~160~~523		24,~~899~~003	1211.53%	1314.80%	2021.58%
Goodwill impairment		—		11,288		11,288	100.0%	—	86.82%
Income tax expense		1723		~~276~~83		~~259~~60	~~1523~~260.59%	—	0.20%
Total corporate and other expenses		6092,~~863~~465		73103,~~394~~850		1211,~~531~~385	2012.63%	36.04%	57.52%
Net loss	$	(1837,~~770~~592)	$	(4467,~~978~~238)	$	(2629,~~208~~646)	(~~139~~78.69%)	(1114.18%)	(3537.20%)

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Operating Metrics

The following tables set forth key loan and check cashing operating data as of and for the ~~six~~nine months ended ~~June~~September 30, 2020, and 2019:


	~~Six~~Nine Months Ended
	~~June~~September 30,
	2019		2020
Short-term Loan Operating Data (unaudited):
Loan volume (originations and refinancing) (in thousands)	$	~~497~~773,~~533~~369	$	~~371~~520,~~908~~795
Number of loan transactions (in thousands)		12,~~369~~116		~~966~~1,340
Average new loan size	$	~~363~~365	$	~~385~~389
Average fee per new loan	$	47.2205	$	49.7442
Loan loss provision (in thousands)	$	1628,~~638~~829	$	812,~~335~~319
Loan loss provision as a percentage of loan volume		3.37%		2.24%
Secured loans as percentage of total at June 30th		13.3%		19.2%
Secured loans as percentage of total at September 30th		13.7%		18.6%
Medium-term Loan Operating Data (unaudited):
Balance outstanding (in thousands)	$	3839,~~338~~658	$	2123,~~918~~101
Number of loans outstanding		4041,~~119~~481		2627,~~590~~750
Average balance outstanding	$	956	$	~~824~~832
Weighted average monthly percentage rate		18.0%		1819.60%
Allowance as a percentage of finance receivables		2930.39%		4140.0%
Loan loss provision (in thousands)	$	1423,~~391~~200	$	911,~~044~~375
Secured loans as percentage of total at June 30th		14.7%		11.9%
Secured loans as percentage of total at September 30th		15.8%		14.0%
Check Cashing Data (unaudited):
Face amount of checks cashed (in thousands)	$	~~863~~1,~~285~~288,141	$	~~845~~1,~~494~~218,960
Number of checks cashed (in thousands)		12,~~362~~034		1,~~205~~785
Face amount of average check	$	~~634~~633	$	~~702~~683
Average fee per check	$	18.5797	$	24.3609
Returned check expense (in thousands)	$	23,~~266~~641	$	2,~~032~~753
Returned check expense as a percent of face amount of checks cashed		0.3%		0.2%

Revenue


	~~Six~~Nine Months Ended ~~June~~September 30,
	2019		2020		Increase (Decrease)			2019	2020
								(Percent of Revenue)
Short-term Consumer Loan Fees and Interest	$	6499,~~655~~583	$	4866,~~047~~205	$	(1633,~~608~~378)	(2533.75%)	3839.32%	3736.65%
Medium-term Consumer Loan Fees and Interest		3046,~~807~~930		2231,~~461~~427		(815,~~346~~503)	(2733.10%)	18.25%	17.63%
Credit Service Fees		3447,~~794~~373		710,~~675~~613		(2736,~~119~~760)	(77.96%)	2018.67%	65.08%
Check Cashing Fees		2538,~~294~~586		2942,~~336~~986		4,~~042~~400	1611.04%	15.02%	23.07%
Prepaid Debit Card Services		58,~~896~~582		58,~~399~~133		(~~497~~449)	(85.42%)	3.54%	4.25%
Other Income		712,~~543~~828		1422,~~736~~206		79,~~193~~378	9573.41%	45.40%	1112.63%
Total Revenue	$	~~168~~253,~~989~~882	$	~~127~~181,~~654~~570	$	(4172,~~335~~312)	(2428.5%)	100.0%	100.0%

Total revenue for the ~~six~~nine months ended ~~June~~September 30, 2020, decreased $4172.3 million, or 2428.5%, as compared to the same period in the prior year. The decrease is primarily the result of decreased credit service fees, short-term consumer loan fees and medium-term consumer loan fees partially offset by increases in check cashing fees and other income.

Revenue from short-term consumer loan fees and interest for the ~~six~~nine months ended ~~June~~September 30, 2020, decreased $1633.64 million, or 2533.75%, as compared to the same period in the prior year, primarily due to the contraction of the short-term portfolios in the Retail segment as a result of the COVID-19 pandemic.

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Revenue from medium-term consumer loans for the ~~six~~nine months ended ~~June~~September 30, 2020, decreased $815.35 million, or 2733.10%, as compared to the same period in the prior year, primarily due to the contraction of the medium-term portfolios in the Retail segment as a result of the COVID-19 pandemic, and a regulatory change preventing the medium-term product from being offered in a certain market.

Revenue from CSO fees for the ~~six~~nine months ended ~~June~~September 30, 2020, decreased $2736.18 million, or 77.96%, compared to the same period in the prior year, primarily related to the discontinued CSO product in our Retail segment.

Revenue from check cashing fees for the ~~six~~nine months ended ~~June~~September 30, 2020, increased $4.14 million, or 1611.04%, compared to the same period in the prior year, primarily as the result of an increase in the average fee per check.

Other income for the ~~six~~nine months ended ~~June~~September 30, 2020, increased $79.24 million, or 9573.41%, compared to the same period in the prior year, primarily as the ~~results~~result of commissions earned for bill pay services in certain markets.

Operating Expenses


	~~Six~~Nine Months Ended ~~June~~September 30,
	2019		2020		Increase (Decrease)			2019	2020
							(Percent)	(Percent of Revenue)

Salaries	$	3452,~~242~~335	$	2943,~~622~~872	$	(48,~~620~~463)	(1316.52%)	20.36%	2324.2%
Provision for Loan Losses		4677,~~632~~949		2534,~~429~~295		(2143,~~203~~654)	(4556.50%)	2730.67%	1918.9%
Occupancy		1625,~~947~~877		1725,~~149~~970		~~202~~93	10.24%	10.02%	1314.43%
Depreciation & Amortization		1318,~~352~~758		812,~~646~~375		(46,~~706~~383)	(3534.20%)	7.94%	6.8%
Advertising & Marketing		12,~~572~~659		25,~~314~~042		~~742~~2,383	4789.26%	01.90%	12.8%
Bank Charges		35,~~626~~327		45,~~084~~872		~~458~~545	1210.62%	2.1%	3.2%
Store Supplies		~~773~~1,139		~~636~~936		(~~137~~203)	(17.78%)	0.54%	0.5%
Collection Expenses		~~579~~828		~~712~~1,010		~~133~~182	2322.0%	0.3%	0.6%
Telecommunications		24,~~731~~212		24,~~983~~362		~~252~~150	93.26%	1.67%	2.34%
Security		1,~~174~~729		1,~~029~~520		(~~145~~209)	(12.41%)	0.7%	0.8%
License & Other Taxes		~~636~~924		~~676~~907		40(17)	6(1.38%)	0.4%	0.5%
Loss on Asset Disposal		73126		~~338~~537		~~265~~411	~~363~~326.02%	0.0%	0.3%
Verification Processes		1,~~234~~847		~~938~~1,390		(~~296~~457)	(24.07%)	0.7%	0.78%
Other Operating Expenses		35,~~325~~299		46,~~682~~870		1,~~357~~571	4029.86%	2.12%	3.78%
Total Operating Expenses		~~126~~199,~~896~~009		99144,~~238~~958		(2754,~~658~~051)	(2127.82%)	7578.14%	7779.78%
Income from Operations	$	4254,~~093~~873	$	2836,~~416~~612	$	(1318,~~677~~261)	(3233.53%)	2421.96%	2220.32%

Total operating expenses decreased by $2754.71 million, or 2127.82%, for the ~~six~~nine months ended ~~June~~September 30, 2020, compared to the same period in the prior year, primarily due to the decreases in salaries, provision for loan losses, and depreciation, partially offset by increases in advertising &marketing and other operating expenses.

Salaries decreased by $48.65 million, or 1316.52%, for the ~~six~~nine months ended ~~June30~~September 30, 2020, as compared to the prior period, primarily due to the closure of underperforming retail locations and restricted operating hours at certain retail locations.

The provision for loan losses decreased by $2143.27 million, or 4556.50%, for the ~~six~~nine months ended ~~June~~September 30, 2020, as compared to the same period in the prior year, primarily as the result of decreases in the provision for short-term consumer loans, medium-term consumer loans and CSO loans.

Depreciation decreased by $46.74 million, or 3534.20%, for the ~~six~~nine months ended ~~June~~September 30, 2020, as compared to the prior period, primarily as a result of a large portion of property, leasehold improvements, and equipment becoming fully depreciated during the year ended December 31, 2019.

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~~Other~~Advertising ~~operating~~and ~~expenses~~marketing increased by $12.4 million, or 4089.86%, for the ~~six~~nine months ended ~~June~~September 30, 2020, as compared to the prior period, primarily ~~due~~as toa anresult ~~increase~~of inthe ~~other~~marketing ~~professional~~fees ~~services~~associated ~~and~~with ~~operating~~a ~~expenses~~certain product.

Other operating expenses increased by $1.6 million, or 29.6%, for the nine months ended September 30, 2020, as compared to the prior period, primarily due to an increase in other professional services and operating expenses.

Corporate and Other Expenses


	~~Six~~Nine Months Ended ~~June~~September 30,
(dollars in thousands)	2019		2020		Increase (Decrease)			2019	2020
								(Percent of Revenue)
Corporate Expenses	$	3452,~~637~~544	$	3350,~~830~~216	$	(~~807~~2,328)	(24.34%)	20.46%	2627.57%
Depreciation & Amortization		24,~~948~~378		12,~~840~~740		(1,~~108~~638)	(37.64%)	1.7%	1.45%
Interest expense, net		2335,~~261~~520		2639,~~160~~523		24,~~899~~003	1211.53%	1314.80%	2021.58%
Goodwill Impairment		—		11,288		11,288	100.0%	—	86.82%
Income tax expense		1723		~~276~~83		~~259~~60	(100.0%)	—	0.20%
Total Corporate and Other Expenses	$	6092,~~863~~465	$	73103,~~394~~850	$	1211,~~531~~385	2012.63%	3536.93%	57.52%

Total corporate and other expenses increased by $1211.54 million, or 2012.63%, for the ~~six~~nine months ended ~~June~~September 30, 2020, as compared to the same period in the prior year, primarily as the result of the goodwill impairment and increase in interest expense, partially offset by decreases in corporate expenses and depreciation.

~~Interest~~Depreciation ~~expense~~decreased ~~increased~~ by $21.96 million, or 1237.54%, for the ~~six~~nine months ended ~~June~~September 30, 2020, as compared to the prior year’s period., ~~The increase is~~ primarily ~~due~~as toa ~~increases~~result inof ~~the~~a ~~principal~~large ~~amount~~portion of aproperty, ~~subsidiary~~leasehold ~~note~~improvements, and equipment becoming fully depreciated during the ~~senior~~year ~~PIK~~ended ~~notes.~~December 31, 2019

Interest expense increased by $4.0 million, or 11.3%, for the nine months ended September 30, 2020, as compared to the prior year’s period, primarily due to the increase in the principal amount of the senior PIK notes

The $11.3 million goodwill impairment for the current period was recorded when the Company determined that the Retail segment was fully impaired after testing goodwill for impairment based on the triggering event from the macroeconomic effects of the COVID-19 pandemic.

~~Business Segment Results of Operations for the Three Months Ended June 30, 2020, and June 30, 2019~~41

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Business Segment Results of Operations for the Nine Months Ended September 30, 2020, and September 30, 2019

The following tables present summarized financial information for our segments:


	As of and for the ~~six~~nine months ended ~~June~~September 30, 2020
	Retail				Internet				Unallocated
	Financial		% of		Financial		% of		(Income)				% of
	Services		Revenue		Services		Revenue		Expenses		Consolidated		Revenue
Total Assets	$	~~166~~149,~~086~~603			$	3940,~~307~~750					$	~~205~~190,~~393~~353
Other Intangible Assets		2,~~407~~309				15—						2,~~422~~309
Total Revenues	$	~~111~~158,~~734~~935	100.0	%	$	1522,~~920~~635	100.0	%			$	~~127~~181,~~654~~570	100.0	%
Provision for Loan Losses		1925,~~505~~354	1716.50	%		58,~~924~~941	3739.25	%				2534,~~429~~295	1918.9	%
Depreciation and Amortization		812,~~646~~375	7.7	%		—	—	%				812,~~646~~375	6.8	%
Other Operating Expenses		6395,~~384~~440	5660.70	%		12,~~779~~848	1112.26	%				6598,~~163~~288	5054.90	%
Operating Gross Profit		2025,~~199~~766	1816.12	%		810,~~217~~846	5147.69	%				2836,~~416~~612	2220.43	%
Interest Expense, net		1726,~~441~~532	1516.67	%		812,~~719~~991	5457.84	%				2639,~~160~~523	2021.58	%
Depreciation and Amortization		12,~~777~~653	1.67	%		6387	0.4	%				12,~~840~~740	1.45	%
Goodwill Impairment		11,288	107.1	%		—	—					11,288	86.82	%
Other Corporate Expenses (a)		—	—			—	—			3350,~~830~~216		3350,~~830~~216	2627.57	%
Loss from Continuing Operations, before tax		(1014,~~307~~707)	(9.23)	%		(~~565~~2,232)	(39.59)	%		(3350,~~830~~216)		(4467,~~702~~155)	(3537.0)	%

(a)

Represents expenses that are not allocated between reportable segments.


	As of and for the nine months ended September 30, 2019
	Retail				Internet				Unallocated
	Financial		% of		Financial		% of		(Income)				% of
	Services		Revenue		Services		Revenue		Expenses		Consolidated		Revenue
Total Assets	$	226,583			$	27,381					$	253,964
Goodwill		11,288				—						11,288
Other Intangible Assets		2,686				85						2,771
Total Revenues	$	220,406	100.0	%	$	33,476	100.0	%			$	253,882	100.0	%
Provision for Loan Losses		60,554	27.5	%		17,395	52.0	%				77,949	30.7	%
Depreciation and Amortization		18,758	8.5	%		—	—	%				18,758	7.4	%
Other Operating Expenses		98,472	44.7	%		3,830	11.4	%				102,302	40.3	%
Operating Gross Profit		42,622	19.3	%		12,251	36.6	%				54,873	21.6	%
Interest Expense, net		24,131	10.9	%		11,389	34.0	%				35,520	14.0	%
Depreciation and Amortization		4,220	1.9	%		158	0.5	%				4,378	1.7	%
Other Corporate Expenses (a)		—	—			—	—			52,544		52,544	20.7	%
Income (loss) from Continuing Operations, before tax		14,271	6.5	%		704	2.1	%		(52,544)		(37,569)	(14.8)	%

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	As of and for the six months ended June 30, 2019
	Retail				Internet				Unallocated
	Financial		% of		Financial		% of		(Income)				% of
	Services		Revenue		Services		Revenue		Expenses		Consolidated		Revenue
Total Assets	$	237,530			$	28,238					$	265,768
Goodwill		11,288				—						11,288
Other Intangible Assets		2,785				108						2,893
Total Revenues	$	147,519	100.0	%	$	21,470	100.0	%			$	168,989	100.0	%
Provision for Loan Losses		36,762	24.9	%		9,870	46.0	%				46,632	27.6	%
Depreciation and Amortization		13,352	9.1	%		—	—	%				13,352	7.9	%
Other Operating Expenses		64,497	43.7	%		2,415	11.2	%				66,912	39.6	%
Operating Gross Profit		32,908	22.3	%		9,185	42.8	%				42,093	24.9	%
Interest Expense, net		15,908	10.8	%		7,353	34.2	%				23,261	13.8	%
Depreciation and Amortization		2,823	1.9	%		125	0.6	%				2,948	1.7	%
Other Corporate Expenses (a)		—	—			—	—			34,637		34,637	20.5	%
Income (loss) from Continuing Operations, before tax		14,177	9.6	%		1,707	8.0	%		(34,637)		(18,753)	(11.1)	%

(a)

Represents expenses that are not allocated between reportable segments.

Retail Financial Services

Retail financial services represented 87.5%, or $~~111~~158.79 million, of consolidated revenues for the ~~six~~nine months ended ~~June~~September 30, 2020, which was a decrease of $3561.85 million, or 2427.39%, over the prior period, primarily as a result of a decrease in short-term consumer loan fees and credit services fees. However, revenue from check cashing, and other income for the Retail segment increased by $4.04 million and $79.36 million, respectively, for the ~~six~~nine months ended ~~June~~September 30, 2020, compared to the prior year period. Also, provision for loan losses decreased as a percentage of revenue from 27.5% to 16.0% for the nine months ended September 30, 2020 compared to the prior year period.

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Internet Financial Services

For the ~~six~~nine months ended ~~June~~September 30, 2020, total revenues contributed by our Internet financial services segment were $1522.96 million, a decrease of $510.68 million, or 2532.84%, over the prior year comparable period, primarily as a result of contracting portfolios as a result of the COVID-19 pandemic, and regulatory changes in a certain market. However, provision for loan losses decreased as a percentage of revenue from 4652.0% to 3739.25%, and operating gross profit increased as a percentage of revenue from 4236.86% to 5147.69% for the ~~six~~nine months ended ~~June~~September 30, 2020 compared to the prior year comparable period.

Nine Month Cash Flow Analysis

~~Six~~The ~~Month~~table ~~Cash~~below ~~Flow~~summarizes ~~Analysis~~our cash flows for the nine months ended September 30, 2020, and 2019.



	Nine Months Ending September 30,
(in thousands)	2019		2020
Net Cash Provided by Operating Activities	$	85,725	$	21,380
Net Cash Used in Investing Activities		(80,875)		(6,775)
Net Cash Used in Financing Activities		(552)		(6,038)
Net Increase in Cash and Cash Equivalents and Restricted Cash	$	4,298	$	8,567

~~The~~Cash ~~table~~Flows ~~below~~from ~~summarizes~~Operating ~~our~~Activities. Net cash ~~flows~~provided by operating activities for the ~~six~~nine months ended ~~June~~September 30, 2020 and 2019, were $21.4 million and $85.7 million, respectively. Net income, net of the non-cash impact of the provision for loan losses, goodwill impairment, depreciation, and interest on PIK notes was $18.5 million and $86.2 million for the nine months ended September 30, 2020 and 2019, respectively.



	Six Months Ending June 30,
(in thousands)	2019		2020
Net Cash Provided by Operating Activities	$	54,958	$	19,913
Net Cash Provided by (Used in) Investing Activities		(44,954)		9,440
Net Cash Used in Financing Activities		(3,502)		(6,007)
Net Increase in Cash and Cash Equivalents and Restricted Cash	$	6,502	$	23,346

Cash Flows from ~~Operating~~Investing Activities. ~~Net~~The $74.1 million decrease in net cash ~~provided~~used byin ~~operating~~investing activities for the ~~six~~nine months ended ~~June~~September 30, 2020 ~~and 2019~~, ~~were~~as ~~$19.9~~compared ~~million~~to ~~and $55.0 million, respectively. Net income, net of~~ the ~~non-cash~~nine ~~impact~~months ofended ~~the~~September ~~provision for loan losses~~30, ~~goodwill impairment~~2019, ~~depreciation,~~is ~~and~~primarily ~~interest~~due onto ~~PIK notes was~~ $1874.67 million ~~and~~fewer ~~$58.9~~in ~~million~~loan ~~for the six months ended June 30, 2020 and 2019, respectively~~originations.

43Cash Flows from Financing Activities. The $5.5 million increase in net cash used in financing activities for the nine months ended September 30, 2020, as compared to the nine months ended September 30, 2019, is primarily due to the paydown of the Ivy Credit Agreement required by the April 2020 amendment.

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Cash Flows from Investing Activities. The $54.3 million increase in net cash provided by investing activities for the six months ended June 30, 2020, as compared to the six months ended June 30, 2019, is primarily due to $55.0 million less in loan originations.

Cash Flows from Financing Activities. The $2.5 million increase in net cash used in financing activities for the six months ended June 30, 2020, as compared to the six months ended June 30, 2019, is primarily due to the paydown of the Ivy Credit Agreement required by the April 2020 amendment.

Capital Expenditures

During the ~~six~~nine months ended ~~June~~September 30, 2019 and 2020, the Company spent $24.78 million and $4.6.8 million, respectively, on capital expenditures primarily for maintenance on certain retail locations.

Capital structure and concerns about Company’s ability to continue as a going concern

The Company’s indebtedness includes $69.0 million outstanding under the Ivy Credit Agreement that is due in the second quarter of 2021, and its expected cash position will not be sufficient to repay this indebtedness as it becomes due. ~~Declining~~Decreased portfolio levels ~~will~~had ~~have~~ a negative impact on operating profits and liquidity and will impact our ability to meet the Ivy Credit Agreement and Revolving Credit Agreement ~~covenants,~~collateral ~~which~~coverage ~~are~~covenants ~~enforceable~~and bymay ~~the~~trigger ~~agent~~cross-default ~~of the holders of the Secured Note~~provision.

~~While~~There ~~the Company believes that it will be successful in extending the maturity of the Ivy Credit Agreement and amending the Revolving Credit Agreements’ covenants, there~~ is no assurance that the Company will be able to extend the maturity or otherwise refinance the Ivy Credit Agreement and amend the Ivy Credit Agreement and Revolving Credit Agreements’ covenants. Therefore, as of the issuance of our Form 10-Q, substantial doubt exists regarding the Company’s ability to continue as a going concern within one year after the date of issuance.

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Seasonality

Our business is seasonal based on the liquidity and cash flow needs of our customers. Customers receive tax refund checks in the first calendar quarter of each year which may result in higher collections and may increase check cashing. We typically see our loan portfolio decline in the first quarter as a result of the consumer liquidity created through income tax refunds. Following the first quarter, we typically see our loan portfolio expand through the remainder of the year with the third and fourth quarters showing the strongest loan demand due to the holiday season.

Contractual Obligations and Commitments

The $40.0 million Secured Notes bear interest at 9.00% per annum and mature on June 15, 2023. Pursuant to the SPV Indenture, CCF Issuer and Community Choice Holdings each granted a pledge over all of their respective assets. CCF Issuer was also required to pledge its interests in the Revolving Credit Agreement, and the covenants in the Revolving Credit Agreement are enforceable by an agent appointed by the holders of the Secured Notes. The SPV Indenture also contains restrictive covenants that limit our ability to incur additional indebtedness, pay dividends on or make other distributions or repurchase our capital, or the capital of our subsidiaries, make certain investments, enter into certain types of transactions with affiliates, create liens or merge with or into other companies.

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The subsidiaries created to acquire loans from the retail and internet portfolios entered into an amendment on December 12, 2018, to increase our borrowings under the Ivy Credit Agreement from $63.5 million to $70.0 million. The Agreement was amended on September 9, 2019, to increase our borrowing from $70.0 million to $73.0 million and was amended on February 7, 2020, to extend the maturity date to April 30, 2021, and further amended on April 24, 2020, resulting in the credit facility being paid down from $73.0 million to $69.0 million.

On July 19, 2014, a subsidiary of the Company entered in to a $1.4 million term note with a nonrelated entity for the acquisition of a share of an airplane. We recorded our $1.1 million share of the joint note, but both parties are joint and severally liable. The joint note had an outstanding balance of $1.0 million at ~~June~~September 30, 2020, and our share of the note was $0.87 million. The term note was amended on November 22, 2019, to extend the maturity date to November 22, 2024, and increased the interest rate to 4.75%.

On May 24, 2016, a subsidiary of the Company entered into a $1.2 million term note for a fractional share of an airplane, and the note had an outstanding balance of $0.9 million as of ~~June~~September 30, 2020.

The Company issued $276.9 million of senior PIK notes on December 12, 2018. The PIK notes accrue interest at 10.75% which is satisfied semi-annually by increasing the principal amount of the PIK notes. The PIK notes had an outstanding principal balance of $324.4 million at ~~June~~September 30, 2020 and are presented at their fair value of $1617.

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