Exhibit 24

LIMITED POWER OF ATTORNEY FOR SECTION 16 REPORTING OBLIGATIONS

The undersigned hereby constitutes and appoints each of Michael D. Grover, Sandra L. Byers and William Jack Plants II as the undersigned’s true and lawful attorney-in-fact, and grants each of them full power to act on behalf of the undersigned and in the undersigned’s name, place and stead, for the purpose of completing and signing, on behalf of the undersigned, any Form 3, Form 4 or Form 5 (including any amendments thereto) required or permitted to be filed by the undersigned pursuant to Section 16 of the Securities Exchange Act of 1934, as amended (the “Exchange Act”), with regard to the undersigned’s holdings of or transactions in the securities of Financial Institutions, Inc., and to file such forms (and amendments thereto) with the Securities and Exchange Commission, and to do and perform each and every act and thing requisite or necessary to be done in connection with such forms (and amendments thereto,) as fully and to all intents and purposes as the undersigned might or could do in person.

The authority of Michael D. Grover, Sandra L. Byers and William Jack Plants II under this Limited Power of Attorney shall continue until the undersigned is no longer required to file forms under Section 16(a) of the Exchange Act with regard to the undersigned’s holdings of or transactions in the securities of Financial Institutions, Inc., unless earlier revoked by the undersigned in writing.

The undersigned acknowledges that Michael D. Grover, Sandra L. Byers and William Jack Plants II are not assuming any of the undersigned’s responsibilities to comply with Section 16 of the Exchange Act.

/s/ Dawn H. Burlew

Signature

Name: Dawn H. Burlew

Date: May 22, 2024

Burlew Dawn H 4